10 Synchrony customer service leaders
A senior vice president of operations, vice presidents of customer service operations, contact center hub leaders, and vice presidents of frontline experience services, customer service policy and customer experience make up this list of Synchrony customer service leaders. A reader can learn how customer service leaders work at Synchrony from people who have held the role.
Professionals to explore
Alexia Morrissey
LinkedInExperience: VP, Frontline Experience Services and Support · Synchrony
Alexia Morrissey has been VP, Frontline Experience Services and Support at Synchrony since October 2024, based in the Greater Phoenix Area. At Synchrony, Alexia Morrissey was also VP, Work at Home Enterprise Servicing from 2020 to 2024 and AVP, Work at Home Operations from 2017 to 2020, and was Provider Relations Manager at CareCredit from 2014 to 2017.
Antoinette Tucker-Harris, MBA
LinkedInExperience: VP, Hub Leader · Synchrony
Antoinette Tucker-Harris has been VP, Hub Leader at Synchrony since February 2022, based in Charlotte, North Carolina, and the profile describes leadership of Synchrony Bank's global team of phone, chat and executive complaints group. At Synchrony, Antoinette Tucker-Harris was also VP, Contact Center Leader Servicing from 2020 to 2022 and VP, Contact Center Operations Manager from 2018 to 2020.
Celine Paloma-Gonzales
LinkedInExperience: Senior Vice President Operations · Synchrony
Celine Paloma-Gonzales has been Senior Vice President Operations at Synchrony since December 2020, based in Cebu, Philippines, and describes the role as hub leader for the Cebu location. At Synchrony, Celine Paloma-Gonzales was also VP Operations and Customer Interaction from 2019 to 2021 and VP Quality & Training Manila from 2014 to 2019.
Charity Chavez
LinkedInExperience: VP, Hub Leader Customer Service Operations · Synchrony
Charity Chavez has been VP, Hub Leader Customer Service Operations at Synchrony since December 2025, based in West Chester, Ohio. Charity Chavez was also Director of Customer Experience Operations at Asurion from 2024 to 2026 and Director of Latin American Operations-Bogota, Colombia at Asurion from 2021 to 2024.
Chona Consigna
LinkedInExperience: Vice President Customer Service Operations · Synchrony
Chona Consigna has been Vice President Customer Service Operations at Synchrony since July 2018, based in Metro Manila, with a headline that reads Vice President for Operations at Synchrony. The listing also shows the title Assistant Vice President - Operations at Synchrony dated from 2009, and Chona Consigna was Senior Operations Manager at TeleTech Customer Management Phils. Inc. from 2007 to 2009.
Debra Burgess
LinkedInExperience: VP, Client and Platform Initiatives Leader · Synchrony
Debra Burgess is a former Synchrony customer service leader who was Vice President Contact Center Leader at Synchrony from 2013 to 2020 and Vice President Disputes there from 2020 to 2024. Debra Burgess has been VP, Client and Platform Initiatives Leader at Synchrony since April 2026, based in Overland Park, Kansas.
Kimberly Boudet
LinkedInExperience: VP - Customer Service Policy & Procedure · Synchrony
Kimberly Boudet has been VP - Customer Service Policy & Procedure at Synchrony since May 2016, based in Alpharetta, Georgia. Kimberly Boudet was Project Manager- at GE Capital from 2007 to 2016, Manager-Operations Servicing at GE Capital from 2005 to 2007 and Manager Operations at GE from 2003 to 2005.
Loretta Chandler
LinkedInExperience: VP Cincinnati-West Chester Hub Leader · Synchrony
Loretta Chandler has been VP Cincinnati-West Chester Hub Leader at Synchrony since January 2022, based in the Dayton Metropolitan Area. At Synchrony, Loretta Chandler was also VP Operations - Customer Service from 2016 to 2022, and was Phone Channel Product Manager I at Bank of America from 2007 to 2014.
Raquel Benita Vowles
LinkedInExperience: Vice President Operations · Synchrony
Raquel Benita Vowles has been Vice President Operations at Synchrony since April 2024, based in Hyderabad, and the profile cites vast experience in leading customer service operations and quality assurance. At Synchrony, Raquel Benita Vowles was also Assistant Vice President - Centralized Quality Monitoring Team from 2016 to 2018 and Operations Manager from 2012 to 2014.
Robin Raymond
LinkedInExperience: Vice President Customer Experience · Synchrony
Robin Raymond has been Vice President Customer Experience at Synchrony since July 2022, based in Manchester, Pennsylvania, with a headline that names omnichannel strategy and CX innovation. Robin Raymond was Director, Omnichannel Service Strategy at UnitedHealthcare from 2019 to 2020 and Vice President of Customer Experience at PHEAA from 2017 to 2019.
Choose the right perspective
Match the person's area, such as a contact center hub, work at home servicing, customer service policy or customer experience, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Synchrony?
- 02How do you decide which customer questions belong with phone, chat or digital self-service?
- 03What has your own work taught you about building quality into frontline service?
Reaching Synchrony customer service leaders
How can I contact one of these Synchrony customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Synchrony, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Synchrony customer service leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Synchrony customer service leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.