10 Twilio product leaders
Two vice presidents of product management sit at the top of this Twilio group, with senior directors and directors on messaging, programmable voice, programmable video, Twilio Flex and developer experience below them; six are still at Twilio and four have since left. API platform and communications software teams planning a roadmap, or deciding whether to build on Twilio, can pick the person closest to their product line.
Professionals to explore
Amit Mahajan
LinkedInExperience: Senior Director of Product Management -AI Enterprise Applications · Twilio
A $500M+ ARR portfolio is what Amit Mahajan describes leading as Senior Director of Product Management -AI Enterprise Applications at Twilio (since 2024). Amit was Director of Product Management - Messaging at Twilio (2021-2024) and held senior product titles on subscription and payments platforms at Chargebee and Yapstone, a fit for questions on adding AI features to communications products.
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Christina Sung
LinkedInExperience: VP of Product Management · Twilio
Onboarding and compliance questions go to Christina Sung, VP of Product Management at Twilio since 2024, covering customer onboarding, self-service, phone numbers, regulatory compliance, security and packaged plans. At Twilio, Christina also held Director of Product Management (2019-2022) and Sr. Director of Product Management (2022-2024), and was VP Product Management at Health Fidelity (2018-2019).
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Donal Toomey
LinkedInExperience: Director of Product Management · Twilio
Donal Toomey has been Director of Product Management at Twilio since 2019, head of product for the Programmable Video business unit, launching multiple new product offerings. Donal was Director of Product Management Head of Platform at TokBox (now Vonage) (2016-2019), so video API product questions are a strong fit.
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Eduard Koller
LinkedInExperience: Former Senior Director of Product Management Head of Product, Developer Experience · Twilio
Developer experience is the title Eduard Koller held at two companies: Senior Director of Product Management Head of Product, Developer Experience at Twilio (2022-2023), launching enhanced Console and CLI platforms that increased developer adoption by 25% in six months, and Director of Product Management Head of Product, Developer Experience at Docusign (2018-2022). Product and engineering roles at Microsoft (1999-2017) and Oracle (2017-2018) came earlier.
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Jamie O'Shaughnessy
LinkedInExperience: Former Senior Director of Product, Messaging Platform (SMS) · Twilio
Jamie O'Shaughnessy was Senior Director of Product, Messaging Platform (SMS) at Twilio from 2017 to 2022. Jamie also held Senior Vice President of Product at Paysafe (2014-2015), Product Director at Hailo (2013-2014) and product roles at Microsoft and Skype, suited to questions on running an SMS platform product.
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Kris Gutta
LinkedInExperience: Director of Product Management · Twilio
Voice APIs are the common thread for Kris Gutta: Product Lead, Programmable Voice at Twilio since 2017, alongside Senior Manager of Product Management (2021-2024) and Director of Product Management since 2024. Kris was earlier Senior Engineering Manager at Twilio (2015-2017) and Sr Director of Engineering, Voice and Web applications at LiveVox (2005-2015).
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Lee Humby
LinkedInExperience: Director of Product, Messaging · Twilio
Lee Humby has been Director of Product, Messaging at Twilio since 2022, alongside Director, Carrier Operations & Production Engineering since 2020, and manages voice and SMS operations, routing and interconnections. Lee was Routing Manager (2015-2017) and Senior Manager - Routing & Operations (2017-2020) at Twilio, so questions on carrier routing and message delivery fit well.
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Omar Paul
LinkedInExperience: Former Vice President of Product Management · Twilio
Since 2024, Omar Paul has been Vice President of Product Management at Twilio, after Senior Vice President, Product and Engineering at Mambu (2023-2024). Product management and developer advocacy roles at Amazon Web Services (AWS) from 2018 to 2022 add a background that suits questions on how a developer platform plans its product portfolio.
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Torsten Budesheim
LinkedInExperience: Former Director, Product Management - Twilio Flex Platform, Studio, Functions · Twilio
From 2019 to 2022, Torsten Budesheim was Head of Product - TaskRouter Platform at Twilio, then Director, Product Management - Twilio Flex Platform, Studio, Functions (2022-2025), working on Flex and the platform stack behind it. With Sr. Product Manager at Genesys (2015-2019) as well, Torsten is a fit for questions on Flex, Studio and task routing products.
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Vineet Mathur
LinkedInExperience: Sr. Director, Product Management, Twilio Flex · Twilio
Twilio's contact center offering was Vineet Mathur's area from 2021 to 2026 as Sr. Director, Product Management, Twilio Flex, leading the platform product team across conversational AI, intelligent virtual agents, routing, agent copilot and orchestration. Vineet has been Vice President, Product Management at Cengage since 2026 and was a Director, Product Management at GitHub (2015-2018).
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Choose the right perspective
Omar Paul and Christina Sung hold vice president titles and suit questions on how Twilio sets priorities across products. For a single product line, Lee Humby and Jamie O'Shaughnessy cover messaging and SMS, Kris Gutta programmable voice, Donal Toomey programmable video, Vineet Mathur and Torsten Budesheim Twilio Flex, Eduard Koller developer experience and Amit Mahajan AI enterprise applications.
Questions to take into the conversation
- 01How does Twilio decide which features belong in its core APIs and which ship as packaged products such as Flex?
- 02What did Twilio change in its developer console and onboarding to raise developer adoption, and what would you copy for another API product?
- 03How does a messaging product team at Twilio balance carrier rules and regulatory compliance against speed of launch?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.