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10 Twilio product leaders
These ten people have held director-level or higher product management roles at Twilio, in areas such as messaging, programmable voice and video, Twilio Flex and developer experience. They can explain how product teams inside Twilio scope, launch and grow communications and platform products.
Professionals to explore
01—10Amit Mahajan
LinkedInExperience: Senior Director of Product Management -AI Enterprise Applications · Twilio
Senior Director of Product Management - AI Enterprise Applications at Twilio since March 2024, after serving as Director of Product Management - Messaging there (2021–2024). The profile says the current role leads a $500M+ ARR portfolio at Twilio. Former Senior Director & Head of Product for Subscription Platform & Analytics at Chargebee (2019–2020).
Christina Sung
LinkedInExperience: VP of Product Management · Twilio
VP of Product Management at Twilio since March 2024, covering customer onboarding, self-service, phone numbers, regulatory compliance, security and packaged plans according to the profile. Other Twilio roles were Sr. Director of Product Management (2022–2024) and Director of Product Management (2019–2022); before Twilio, VP Product Management at Health Fidelity (2018–2019).
Donal Toomey
LinkedInExperience: Director of Product Management · Twilio
Director of Product Management at Twilio since May 2019, where the profile describes being head of product for the Programmable Video business unit, launching multiple new product offerings and scaling the business. Former Director of Product Management and Head of Platform at TokBox (now Vonage) (2016–2019) and Principle Lead Product Manager, Cloud TV Devices & Platforms at Ericsson (2013–2016).
Eduard Koller
LinkedInExperience: Senior Director of Product Management Head of Product, Developer Experience · Twilio
Former Senior Director of Product Management and Head of Product, Developer Experience at Twilio (2022–2023), where the profile says the role defined and executed the product vision for Twilio's Developer Experience and launched enhanced Console and CLI platforms that increased developer adoption by 25% in six months. Previously Director of Product Management and Head of Product, Developer Experience at Docusign (2018–2022).
Jamie O'Shaughnessy
LinkedInExperience: Senior Director of Product, Messaging Platform (SMS) · Twilio
Former Senior Director of Product, Messaging Platform (SMS) at Twilio (2017–2022), a Director-level product role per the profile. Previously Senior Vice President of Product at Paysafe (2014–2015), Product Director at Hailo (2013–2014) and Group Product Manager for Skype Commerce, Applications & Services Group at Microsoft (2011–2013).
Kris Gutta
LinkedInExperience: Director of Product Management · Twilio
Director of Product Management at Twilio since March 2024 and Product Lead, Programmable Voice at Twilio since July 2017. Other Twilio roles include Senior Manager of Product Management (2021–2024) and Senior Engineering Manager (2015–2017). Former Sr Director of Engineering, Voice and Web applications at LiveVox (2005–2015).
Lee Humby
LinkedInExperience: Director of Product, Messaging · Twilio
Director of Product, Messaging at Twilio since April 2022, alongside a Director, Carrier Operations & Production Engineering role held since 2020. Prior Twilio roles include Senior Manager - Routing & Operations (2017–2020) and Routing Manager (2015–2017). The profile describes managing Voice and SMS operations, routing and interconnections.
Omar Paul
LinkedInExperience: Vice President of Product Management · Twilio
Vice President of Product Management at Twilio since December 2024, a role the profile lists in the Product department at President/Vice President level. Former Senior Vice President, Product and Engineering at Mambu (2023–2024) and Product Management & Developer Advocacy Leader at Amazon Web Services (AWS) (2021–2022), after product management roles at AWS from 2018.
Torsten Budesheim
LinkedInExperience: Director, Product Management - Twilio Flex Platform, Studio, Functions · Twilio
Former Director, Product Management - Twilio Flex Platform, Studio, Functions at Twilio (2022–2025), after serving as Head of Product - TaskRouter Platform there (2019–2022). The profile says the Twilio work covered Flex and the platform stack behind it. Before Twilio, Sr. Product Manager at Genesys (2015–2019).
Vineet Mathur
LinkedInExperience: Sr. Director, Product Management, Twilio Flex · Twilio
Former Sr. Director, Product Management, Twilio Flex at Twilio (2021–2026), where the profile says the role led the platform product team for Twilio's contact center offering, Flex, spanning Conversational AI, Intelligent Virtual Agents, Routing, Agent Copilot, Orchestration/Workflow Engine and User Management. Vice President, Product Management at Cengage since June 2026.
Choose the right perspective
Choose the person whose product area is closest to your question, since messaging, voice, contact center and developer platform products are run differently. Favor current role holders for present-day practice, and check the end dates for anyone who has moved on.
Questions to take into the conversation
- 01How are product priorities set across Twilio's product lines, and who makes the final call when teams compete for resources?
- 02How did you decide when to build a new product versus extend an existing API, and which signals from developers mattered most?
- 03What does the launch process look like for a new capability, from beta to general availability, and what did you learn from launches that underperformed?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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