Telecommunications
10 Twilio trust and safety experts
These ten current and former Twilio trust and safety staff have worked in trust and safety, messaging compliance and fraud operations roles at the company. A reader can learn how trust and safety work is organized at a company like Twilio from people who have done it.
Professionals to explore
01—10Arpit Kasera
LinkedInExperience: Operations Manager KYT · Twilio
Operations Manager KYT at Twilio since May 2024, where their profile says they lead India operations and established the India team there from scratch. Before Twilio they held risk investigations roles at Amazon from 2019 to 2024, including Manager Risk Investigations (2022–2024).
Bayli S.
LinkedInExperience: Manager, Fraud and Spam Operations · Twilio
Manager, Fraud and Spam Operations at Twilio since February 2024. Earlier at Twilio they were Fraud Operations Lead (2022–2024) and Senior Fraud Analyst (2020–2022). Their profile lists specialties in fraud prevention including KYC, AML and telecom messaging compliance.
Carter H.
LinkedInExperience: Manager, Commerical Messaging Trust and Safety Onboarding Product and Operations Manager · Twilio
Former Manager, Commerical Messaging Trust and Safety Onboarding Product and Operations Manager at Twilio (2022–2024). Since then they have worked at T-Mobile in commercial messaging policy and compliance product roles, and before Twilio they were Manager, Verification and Deliverability at Zipwhip (2021–2022).
Cassady Sipple
LinkedInExperience: Fraud Prevention Specialist (L2) · Twilio
Former Fraud Prevention Specialist (L2) at Twilio (2021–2025), who also took on compliance and user vetting work in 2024. Their profile says that work covered global compliance vetting against Twilio's acceptable use and messaging policies and verifying platform legitimacy. Before Twilio they were a Principal Fraud Investigator at Capital One (2019–2021).
David Martin
LinkedInExperience: Sr. Manager, Fraud Operations · Twilio
Sr. Manager, Fraud Operations at Twilio since October 2023, after serving as Manager, Fraud Prevention Operations there (2022–2023). Before Twilio they were Manager, Fraud and Spam at Zipwhip (2020–2022) and Program Manager - Fraud and Program Abuse at InterContinental Hotels Group (2019–2020).
Dharmesh Nayak
LinkedInExperience: Spam and Fraud Specialist L2 · Twilio
Spam and Fraud Specialist L2 at Twilio since November 2023, on the Know Your Traffic team, which their profile says monitors global SMS traffic to identify and block harmful or illegal content. Before Twilio they were a Senior Trust & Safety Associate at LinkedIn (2022–2023).
Michelle Tuur
LinkedInExperience: Fraud Operations Senior Manager · Twilio
Fraud Operations Senior Manager at Twilio since August 2023, after serving as Fraud Operations Manager there (2021–2023). Their profile says they directed the alignment of fraud operations across North America, Latin America, Asia Pacific and EMEA and built a management layer with coaching frameworks and career rubrics.
Mychal P.
LinkedInExperience: SMS Compliance Operations Specialist · Twilio
Former SMS Compliance Operations Specialist at Twilio (2021–2023). Since then they have been a Messaging Compliance Specialist (2023–2025) and Messaging Compliance Team Lead (since 2025) at EZ Texting.
Suraj Dhar
LinkedInExperience: Spam and Fraud · Twilio
Former Spam and Fraud staff member at Twilio (2023–2026), where their profile says they monitored messaging compliance across 10DLC, toll-free, sender ID, short code and RCS channels and ran investigations to validate sender legitimacy. They have worked in A2P messaging at Vonage since 2026.
Valliappan Alagappan
LinkedInExperience: Technical Support Engineer 3 (Trust & Safety) · Twilio
Technical Support Engineer 3 (Trust & Safety) at Twilio since April 2024, and in the Consumer Trust Team (Trust & Safety) there since 2021. Their profile says the role involves reviewing accounts to validate legitimacy and compliance and assessing 10DLC and toll-free submissions.
Choose the right perspective
Match the person's area to your question, since messaging compliance, spam and traffic monitoring, and fraud operations are separate kinds of work. Weigh seniority and recency too: managers can speak to how teams are structured, while specialists know the day-to-day casework, and former staff may describe an earlier period.
Questions to take into the conversation
- 01How does a communications platform balance onboarding speed for new senders against fraud and spam risk?
- 02What signals do trust and safety teams at messaging platforms watch for when monitoring traffic?
- 03How are fraud operations teams at a global communications platform structured across regions?
Reaching Twilio trust and safety experts
How can I contact one of these Twilio trust and safety experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Twilio, based on profile data retrieved on October 10, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Twilio trust and safety experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Twilio trust and safety experts a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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