10 Unum operations leaders
Chief customer operations officer, vice president of absence operations and vice president of long term care operations are among the roles held by these ten Unum operations leaders, alongside assistant vice presidents of benefit and quoting operations. A reader can learn how operations leaders work at Unum from people who have held the role.
Professionals to explore
Andrew D. Walker
LinkedInExperience: Chief Customer Operations Officer · Unum
Andrew D. Walker has been Chief Customer Operations Officer at Unum since June 2025, leading Unum's customer facing and Lean operations including Benefit Services, Benefit Operations and Client Success. Andrew D. Walker was Chief Operations Officer at Western Union from 2022 to 2025 and EVP, Chief Administrative Officer at USAA from 2020 to 2022.
Benjamin Getchell
LinkedInExperience: Vice President, Long Term Care Operations · Unum
Benjamin Getchell has been Vice President, Long Term Care Operations at Unum since March 2025. Benjamin Getchell was AVP, Strategy and Transformation at Unum from 2022 to 2025, Director, Service Operations there from 2018 to 2020 and Manager, Service Operations in 2017, based in the Portland, Maine area.
Carla Riley, MBA
LinkedInExperience: Assistant Vice President, Benefit Operations · Unum
Carla Riley, MBA has been Assistant Vice President, Benefit Operations at Unum since July 2026. Carla Riley was Assistant Vice President, Medical Operations at Unum from 2023 to 2026, Assistant Vice President, Benefit Operations there from 2022 to 2023 and Director, Long Term Disability Benefits at Unum from 2017 to 2021.
Catherine Lackey, MBA, PMP
LinkedInExperience: VP, Dental & Vision Operations · Unum
Catherine Lackey, MBA, PMP has been VP, Dental & Vision Operations at Unum since April 2020 and was AVP, Dental & Vision Operations there from 2018 to 2020. Catherine Lackey was Vice President, Operations - Envolve Dental at Centene Corporation from 2017 to 2018 and Director, National Operations, State Government Programs at Delta Dental Ins. from 2015 to 2017.
John Mota
LinkedInExperience: AVP - IDI Post-Sale Operations · Unum
John Mota has been AVP - IDI Post-Sale Operations at Unum since January 2022 and also lists AVP - IDI Client Management at Unum since 2018. John Mota was Director, Worksite Account and Relationship Management at MassMutual from 2015 to 2018 and Director, Worksite Operations there from 2014 to 2015.
Jonah Lee
LinkedInExperience: AVP, LTC Benefit Operations · Unum
Jonah Lee has been AVP, LTC Benefit Operations at Unum since November 2022, based in Portland, Maine, with a profile headline that names the same role. Jonah Lee also lists a current AVP, LTD Benefit Operations role at Unum, with no start date shown for that title.
Maureen A. Griffin
LinkedInExperience: Vice President, Benefits Operations · Unum
Maureen A. Griffin has been Vice President, Benefits Operations at Unum since August 2006, with a profile listing operations, compliance and regulatory expertise. Maureen A. Griffin was Vice President, Managing Counsel - Law and Regulatory Affairs at Unum from 2001 to 2006 and Assistant Vice President, Senior Counsel - Law and Regulatory Affairs there from 1998 to 2001.
Michael Miller
LinkedInExperience: Vice President, Individual Disability Insurance Operations · Unum
Michael Miller has been Vice President, Individual Disability Insurance Operations at Unum since January 2022. Michael Miller was Assistant Vice President, IDI National Sales Practice at Unum from 2018 to 2022, an Assistant Vice President there from 2010 to 2017 and Director, Implementation at Unum from 2007 to 2010.
Phil Dake
LinkedInExperience: AVP, Quoting Operations · Unum
Phil Dake has been AVP, Quoting Operations at Unum since May 2024, based in the Chattanooga area. Phil Dake was Director, Voluntary Benefits Development at Unum from 2021 to 2024, Manager, Quote Unum from 2019 to 2021 and Director of Implementation Services at Unum from 2015 to 2017.
Tim Harper
LinkedInExperience: VP. Absence Operations · Unum
Tim Harper has been VP. Absence Operations at Unum since March 2025, leading Unum Group's Absence Operations, which deliver leave and absence services. Tim Harper was VP., Unum Client Service Centers from 2023 to 2025, VP Billing Experience at Unum from 2021 to 2023 and Unum Covid Response Leader - Absence Management Operations there from 2020 to 2021.
Choose the right perspective
Pick the person whose operation is closest to your question, since absence and leave, long term care, disability, dental and vision, quoting and post-sale service each involve different work. Check the dates on each role to see how current the experience is.
Questions to take into the conversation
- 01What did you change first when you took over your current operation, and what did you learn from it?
- 02How do you decide which service measures your teams watch most closely each week?
- 03What have you learned from your own work about bringing new tools into an operation without disrupting customers?
Reaching Unum operations leaders
How can I contact one of these Unum operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: Unum, based on profile data retrieved on October 19, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Unum operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Unum operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
Request a correction or removal