10 Watsco operations leaders
Nathan Haswell, VP Operations, Business Transformation at Carrier Enterprise, opens this list of Watsco operations leaders from the Carrier Enterprise business, alongside a vice president of supply chain operations, a senior director and directors of operations. A reader can learn how operations leaders work at Watsco from people who have held the role.
Professionals to explore
Eric Benishek
LinkedInExperience: Vice President Supply Chain Operations · Carrier Enterprise
Eric Benishek has been Vice President Supply Chain Operations at Carrier Enterprise since September 2013, based in the Charlotte area. Eric Benishek was Director of Strategic Initiatives at Watsco, Inc. from 2009 to 2013 and President & CEO at Johnstone Supply from 2007 to 2009.
France Desjardins
LinkedInExperience: Director of Operations · Carrier Enterprise Canada
France Desjardins has been Director of Operations at Carrier Enterprise Canada since October 2025, based in Laval, Quebec, and describes overseeing sales, profitability and operations goals for a group of sales centers. France Desjardins was Director Sales Operations - Directeur Opérations Ventes at Distinctive from 2021 to 2025.
Jarrod Pfeifer
LinkedInExperience: Director, Operations · Carrier Enterprise
Jarrod Pfeifer has been Director, Operations at Carrier Enterprise since May 2023, based in the New York City area, and the profile headline places the role at Carrier Enterprise Northeast. Jarrod Pfeifer was Regional Manager, Logistics and Facilities at Carrier Enterprise from 2018 to 2023 and Branch Area Manager there from 2016 to 2018.
Justin Hockaday
LinkedInExperience: Director of Operations · Carrier Enterprise
Justin Hockaday has been Director of Operations at Carrier Enterprise since January 2025, based in Raymore, Missouri, and the profile headline reads Director of Operations - Central Plains. Justin Hockaday was Area Logistics Manager at Advance Auto Parts from 2018 to 2025 and Manager Logistics at The Family Center from 2015 to 2018.
Nathan Haswell
LinkedInExperience: VP Operations, Business Transformation · Carrier Enterprise
Nathan Haswell has been VP Operations, Business Transformation at Carrier Enterprise since September 2023, based in the Greater Syracuse-Auburn area. The profile headline reads VP Operations at Carrier Enterprise and lists Nathan Haswell as a Certified Lean Six Sigma Black Belt.
Rebecca M
LinkedInExperience: Senior Director of Operations · Carrier Enterprise
Rebecca M has been Senior Director of Operations at Carrier Enterprise since February 2026, based in Orlando, Florida. Rebecca M was Director Of Operations at Carrier Enterprise from 2021 to 2026 and Director of Operations at Wesco from 2006 to 2021.
Robert McNamara
LinkedInExperience: Director of Operations, Mid Atlantic · Carrier Enterprise
Robert McNamara has been Director of Operations, Mid Atlantic at Carrier Enterprise since June 2026, based in Richmond, Virginia. Robert McNamara was in Operations II at Univar Solutions from 2025 to 2026, Regional Manager at PACORINI GLOBAL SERVICES USA LLC from 2022 to 2025 and Warehouse Manager (General Manager) there from 2014 to 2022.
Scott Hinson
LinkedInExperience: Director of Operations · Carrier Enterprise
Scott Hinson has been Director of Operations at Carrier Enterprise since March 2022, based in Westmoreland, Tennessee, and describes overseeing warehouse operations, transportation and logistics across distribution centers in several states. Scott Hinson also lists Plant Manager at Togo-NA from 2016 to 2022 and Plant Manager at Togo NorthAmerica from 2019 to 2024.
Terrance Gouard
LinkedInExperience: Director of Operations · Carrier Enterprise
Terrance Gouard has been Director of Operations at Carrier Enterprise since December 2017, based in Porter, Texas, and also lists Senior Operations Manager at Carrier Enterprise from 2017 to 2025. Terrance Gouard was in Transportation Operations at Goodman Air Conditioning & Heating from 2002 to 2017 and Supply Chain Analyst at GE from 2001 to 2002.
Vicky Scarel
LinkedInExperience: Director of Operations · Carrier Enterprise Canada
Vicky Scarel has been Director of Operations at Carrier Enterprise Canada since May 2026, based in Windsor, Ontario. Vicky Scarel was Sales Operations Manager SW Ontario at Wesco from 2023 to 2026, District Operations Manager there from 2008 to 2023 and Customer Service Manager from 2005 to 2008.
Choose the right perspective
Match the person's scope, such as one region, a group of locations or company-wide supply chain operations, to the decision you face. Check when each role started to judge how recent the person's view is.
Questions to take into the conversation
- 01What did you change first when you took on your operations role, and why?
- 02Which measures did you watch most closely to judge whether your locations were running well?
- 03How did you balance cost, service and inventory goals when they pulled in different directions?
Reaching Watsco operations leaders
How can I contact one of these Watsco operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: Carrier Enterprise and Carrier Enterprise Canada, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Watsco operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these Watsco operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.