Enterprise SaaS
10 Zoom product leaders
These ten people have held head-of-product, director or more senior product roles at Zoom, in areas such as Meetings and Webinars, Zoom Apps, AI for customer experience, data security and product operations. They can explain how product teams inside Zoom set priorities and build and launch collaboration products.
Professionals to explore
01—10Chris Moss
LinkedInExperience: Head of Platform and Product Acceleration · Zoom
Head of Platform and Product Acceleration at Zoom since May 2023, a Head-level role in the Product department per the profile. Former Global Head of Hybrid Work Product and Portfolio Management at HP (2022–2023), Vice President Collaboration Field CTO at Poly (2019–2022) and Global Collaboration Field CTO at Cisco (2012–2019).
Jaclyn Zhuang
LinkedInExperience: Head of Product & GM, OnZoom & Zoom Events · Zoom
Former Head of Product & GM, OnZoom & Zoom Events at Zoom (2021–2022), where the profile says the role was to build OnZoom for prosumers and carried responsibility for usage and revenue of OnZoom and Zoom Events. Other roles include Head of Product positions at Atlassian (2022–2024), VP Product & GM at Eightfold AI (2025–2026) and, since June 2026, Chief Product Officer at AbsenceSoft.
John Beckmann
LinkedInExperience: PM - Head of Meetings and Webinars · Zoom
PM - Head of Meetings and Webinars at Zoom since January 2020; the profile says the role led the Product Management team for Zoom Meetings and Webinars during the company's Covid growth phase and currently leads the Zoom Meetings PM team. Former Director of Product Management at RingCentral (2018–2020) and Sr Director - Product Management at Hired (2017–2018).
Neelima Avadhanula
LinkedInExperience: Head of Product Operations · Zoom
Head of Product Operations at Zoom since September 2025, a Head-level role in the Product department per the profile. Former Director, Program Management (2021–2024) and Head - Program Management Google Workspace (2018–2021) at Google, and AVP - Strategy at Wells Fargo (2014–2015).
Nikhil Gupta
LinkedInExperience: Head of Product - AI & Data Security · Zoom
Head of Product - AI & Data Security at Zoom since January 2026, with a profile headline covering AI governance, enterprise DLP and cloud security. Former Staff Product Manager - Data Security & Observability at Atlassian (2022–2026) and Principal Product Manager - Enterprise Cloud Security & Intelligence at Samsung Electronics America (2020–2022).
Portia Jiang
LinkedInExperience: Director of Product Management · Zoom
Director of Product Management at Zoom since September 2021, where the profile says the role drives strategic AI initiatives and new products. Former Director of Product Management at Allganize AI (2018–2021) and at Vungle (2017–2018), and Manager of Product Management of Analytics & Monetization at Tapjoy (2014–2017).
Ram R.
LinkedInExperience: Head of Product - AI for Zoom CX · Zoom
Head of Product - AI for Zoom CX at Zoom since December 2024, where the profile describes transforming customer experience using AI and virtual agents. Former Vice President of Product Management - AI & Automation at RingCentral (2023–2024), Head of Product - AI & Automation at Observe.AI (2022–2023) and Sr. Director of Product Management - Conversational AI & Automation at Five9 (2019–2022).
Ritu Mukherjee
LinkedInExperience: Vice President of Product Management · Zoom
Former Vice President of Product Management at Zoom (2021–2026), a President/Vice President-level product role per the profile. Chief Product Officer at RingCentral since March 2026; before Zoom, Senior Vice President Product Management (2020–2021), Vice President of Product Management (2017–2020) and Senior Director, Product Management (2011–2017) at RingCentral.
Ross Mayfield
LinkedInExperience: Head of Product, Workplace AI & Strategic Integrations · Zoom
Head of Product, Workplace AI & Strategic Integrations at Zoom since September 2024, after serving as Head of Product, Zoom Apps & Marketplace (2020–2024). The profile says Ross Mayfield created the Zoom Apps platform and ecosystem, and lists earlier work as CEO and co-founder of Pingpad.
Velchamy Sankarlingam
LinkedInExperience: President, Product and Engineering · Zoom
President, Product and Engineering at Zoom since June 2020, a combined product and engineering leadership role held for more than six years. Before Zoom, the profile lists VP Cloud Services Development and Operations at VMware for nearly a decade (2010–2020), so the prior background is in developing and operating cloud services.
Choose the right perspective
Choose the person whose product area is closest to your question, since meetings, contact center, platform and AI products are run differently. Favor current role holders for present-day practice, and check the end dates for anyone who has moved on.
Questions to take into the conversation
- 01How are roadmap priorities set across Zoom's product lines, and how are trade-offs between core meetings and newer products decided?
- 02How did your team decide which AI features to build into existing products versus launch as new offerings?
- 03What did scaling a product through a period of fast usage growth teach you about reliability, pricing and customer feedback?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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