Customer support and success
10 Amazon Connect experts
These ten engineers, developers and architects have worked with Amazon Connect, the AWS cloud contact center service, in their own roles. A reader can learn how in-house teams build, integrate and support Amazon Connect using AWS services such as Lambda and Lex.
Professionals to explore
01—10Arrey Mbu Ayang
LinkedInExperience: AWS Cloud Engineer Contact Center Specialist · Kemper
Former AWS Cloud Engineer Contact Center Specialist at Kemper (2022–2025). The profile describes designing, implementing and optimizing contact center solutions on Amazon Connect and, at Kemper, developing cloud-native applications for contact center architectures. The profile also lists Contact Center Specialist at GenSpark (2020–2022).
Gary Littell
LinkedInExperience: Lead Software Engineer · State Farm
Lead Software Engineer at State Farm since January 2022, alongside an IT Analyst-Architect role at State Farm held since March 2012. The profile describes designing, architecting and implementing AWS Connect solutions for State Farm Insurance, including Lex. State Farm roles also include Telecom Dsgn & Eng Analyst (Call Center) (1998–2012).
Jacob Wright
LinkedInExperience: Senior Amazon Connect Project Lead · Centene Corporation
Senior Amazon Connect Project Lead at Centene Corporation since December 2025. Centene roles also include Lead Project Engineer (2023–2025) and Sr. AWS Engineer (2023). The profile also lists Architect at CXBuilder (2025) and AWS Engineer at VoiceFoundry (2021–2023).
Jayanth Dasari
LinkedInExperience: AWS Connect Engineer · Centene Corporation
AWS Connect Engineer at Centene Corporation since September 2025, a title also held at Lee Health (2022–2023), plus AWS Connect Engineer RPA Developer at American Express (2024–2025). For the American Express work, the profile describes designing and supporting cloud-based contact center systems that integrate Lex bots, Lambda microservices and CRM platforms like Salesforce.
Nisarg Mehta
LinkedInExperience: Staff Software Engineer · The Hartford
Staff Software Engineer at The Hartford since March 2025. The summary describes an experienced Senior IVR Developer skilled in Amazon Connect, AWS Lex, Lambda and the Genesys Framework. The profile also lists Technology Architect at Infosys (2023–2025) and Senior IVR Developer roles at Capgemini (2020–2023) and IBM (2010–2020).
Rajesh Degala
LinkedInExperience: Amazon Connect Solutions Architect · Elevance Health
Former Amazon Connect Solutions Architect at Elevance Health (2024–2025), and Ccaas Support Specialist- Amazon Connect at LTIMindtree (2021–2023). The profile describes setting up intelligent call routing, automating everyday tasks with Lambda, and creating voice and chat interactions, with Lex, Polly and HIPAA among the listed skills.
Sergio Gomez
LinkedInExperience: Senior Voice Engineer · GEICO Tech
Senior Voice Engineer at GEICO Tech since July 2025. The summary describes a senior software engineer currently working on the AWS Connect platform, using AWS services including Lambda, DynamoDB, API Gateway and Lex. The profile also lists Software Engineer at Fidelity Investments (2017–2025).
Sixtus Asong
LinkedInExperience: Amazon connect Architect Developer · Broadridge
Amazon connect Architect Developer at Broadridge since July 2022, with an Architect role at Broadridge Financial Services listed for the same period. The profile also lists Amazon Connect Developer Architect at Access Healthcare (2020–2022), and the headline names Amazon Connect architecture and development, IVR and contact center solutions, and Amazon Lex.
Suraj Pericharla
LinkedInExperience: AWS Amazon Connect Developer · Elevance Health
AWS Amazon Connect Developer at Elevance Health since June 2024. The profile describes designing, developing and optimizing cloud-based contact center solutions for healthcare and enterprise organizations, and lists IVR, Lambda, Amazon Lex V2 and CloudWatch among the person's skills. The profile also lists AWS Cloud and Software Developer at NatWest (2020–2022).
Yogesh Soppa
LinkedInExperience: Lead Software Engineer II · Allstate India
Lead Software Engineer II at Allstate India since March 2026, alongside a Product Engineer role at Allstate India held since March 2025. The profile headline lists Amazon Connect, AWS Lex, AWS Lambda, IVR and chatbot development and contact center automation, and for Allstate India the profile describes building multi lingual omni channel IVR and voice bots. Allstate India roles also include Senior Software Engineer (2018–2022).
Choose the right perspective
For build questions such as bots, Lambda integrations and routing, favor people whose own titles or notes show hands-on Amazon Connect engineering or development; for design and platform decisions, favor the architect and project lead roles. Also check whether the Amazon Connect work sits in a current or past role.
Questions to take into the conversation
- 01How did you structure contact flows, Lambda functions and Lex bots in Amazon Connect so changes stayed manageable as volume grew?
- 02What took longer than expected when building or moving a contact center onto Amazon Connect, and how would you sequence it next time?
- 03Which Amazon Connect integrations, such as CRM or authentication services, delivered the most value, and how did your team maintain them in-house?
Reaching Amazon Connect experts
How can I contact one of these Amazon Connect experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 8 companies, including Kemper, State Farm and Centene Corporation, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Amazon Connect experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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