Customer support and success
10 Gainsight experts
These ten professionals have administered, owned or led Gainsight as customer success operations and systems staff inside the companies that use it. A reader can learn from them how teams configure Gainsight, keep customer data clean and turn health scores, journeys and automation into routines that CSMs use.
Professionals to explore
01—10Gunjan Marwah Nichani
LinkedInExperience: Director of Customer Success Operations · Hyland
Director of Customer Success Operations at Hyland since April 2026, after serving at Amplitude as Senior Manager, Customer Success Systems (2023–2025) and Senior Product Owner, Post-Sales (2025–2026), and as Lead, CX Systems Architects at ZoomInfo (2021–2023). The profile says this person has worked on over 10 Gainsight instances, was elected to the CS Ops Product Council run by Gainsight for two consecutive years and is known for expertise in Gainsight administration.
Hardin Lovett
LinkedInExperience: Customer Success Operations Gainsight Admin Business Process Improvement · Mastercard
Customer Success Operations Gainsight Admin Business Process Improvement at Mastercard since March 2024, after serving as Gainsight Administrator II Customer Success Operations at OneTrust from 2022 to 2024. Earlier roles include Senior Customer Success Manager at SOCi.ai (2020–2021) and CallRail (2019–2020).
Jenn Scollan
LinkedInExperience: Gainsight Administrator and Operations Analyst · Recurly
Former Gainsight Administrator and Operations Analyst at Recurly (2025), a role the profile says was solely responsible for managing and implementing all features within the software environment, including customer journey email programs. Other roles include Operations Consultant at Imprivata (2024–2025) and Implementation Consultant - Mid-Market at BILL (2023); the headline cites L2 Certified Gainsight Administrator.
Kelly Rogers
LinkedInExperience: Customer Success Operations Manager - Gainsight Administrator · Greenhouse Software
Customer Success Operations Manager - Gainsight Administrator at Greenhouse Software since October 2025, after serving there as Senior Customer Success Operations Specialist - Gainsight Administrator (2023–2025) and Customer Success Operations Specialist - Gainsight Administrator (2022–2023). The profile headline describes this person as a Level 3 Certified Gainsight Administrator; earlier roles include Business Operations Analyst (Customer Success) at Rapid7 (2022).
Naushin Shaikh
LinkedInExperience: Gainsight Technical Program Owner · Learnship
Gainsight Technical Program Owner at Learnship since November 2022, after serving as Project Coordinator & Gainsight Administrator at Druva (2021–2022) and Technical Lead & Gainsight Admin at PTC (2012–2019). The profile headline lists customer success operations, Gainsight, Salesforce, customer insights, data analytics and program management.
Parimala Agnihotri
LinkedInExperience: Sr. Gainsight Administrator · LinkedIn
Sr. Gainsight Administrator at LinkedIn since January 2025, after holding the same title at Netskope (2024–2025). Earlier roles include Customer Success Manager at WalkMe (2023–2024) and Customer Success Operations Manager at Anomali (2018–2023); the profile headline cites expertise in Gainsight administration.
Patrick McCrudden
LinkedInExperience: Gainsight Administrator · Mews
Gainsight Administrator at Mews since May 2023, after serving as Customer Success Operations Manager at Orgvue (2022–2023) and Customer Success Operations Manager and Gainsight Admin at Imperva (2021–2022). The profile headline reads Gainsight Administrator specializing in Customer Success Operations, and it says the Mews team uses this person's expertise in Gainsight and data automation.
Priscilla Torres
LinkedInExperience: Senior Gainsight Administrator · Invoca
Senior Gainsight Administrator at Invoca since April 2024, after serving as Sr. Customer Success System Administrator at Docker, Inc (2023–2024) and Customer Experience Operations Lead at Humio (2021–2022). The profile describes a customer success operations background that includes managing and administering tools and software and helping companies build processes and increase efficiency.
Shannon Ayd
LinkedInExperience: Manager - Gainsight · 1Password
Manager - Gainsight at 1Password since December 2025. Earlier roles include Senior Systems Analyst at Informa TechTarget (2024–2025) and, at Go1, Sr Customer Operations Manager (2023–2024) and Manager, CX Strategy & Delivery (2024). The profile headline describes this person as a Customer Success Operations Leader and Gainsight Certified Admin.
Tyler Leech
LinkedInExperience: Customer Ops Systems Administrator · TCP Software
Customer Ops Systems Administrator at TCP Software since January 2026, after serving there as Training & Audit Specialist Systems Administrator (Dual Role) from 2023 to 2026. The profile describes enterprise-scale ownership of the Gainsight product suite (CS, PX and Staircase AI) across an 850-employee, globally distributed SaaS organization, and its headline reads Gainsight CS, PX & Staircase Lead.
Choose the right perspective
Match the person's scope to your need: dedicated Gainsight administrators suit configuration, data and automation questions, while customer success operations managers and directors suit questions about process design and adoption. Also check how recently they ran Gainsight, since the product and its modules have changed over time.
Questions to take into the conversation
- 01How did you design health scores in Gainsight, and how did you check that they actually predicted churn or expansion?
- 02What data from CRM, product usage and support did you bring into Gainsight, and how did you keep it accurate?
- 03Which Gainsight features did CSMs adopt fastest, and what did you change when adoption stalled?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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