Customer support and success
10 Genesys Cloud experts
These ten professionals have built, administered or led Genesys Cloud contact center platforms as in-house engineers, developers, administrators and platform leads. A reader can learn from them how teams design call flows and routing, integrate Genesys Cloud with other systems and plan moves from older contact center platforms.
Professionals to explore
01—10Anirban Chakravarty
LinkedInExperience: Genesys Developer · The Guardian Life Insurance Company of America
Genesys Developer at The Guardian Life Insurance Company of America since January 2018, a current role the profile dates at 8 years and 5 months. The profile headline lists engineering work in contact centers (CCaaS), voice and conversational AI, Genesys Cloud CX, AI and Java.
David Ellens
LinkedInExperience: Associate Director - IT - Contact Center Technologies · Humana
Associate Director - IT - Contact Center Technologies at Humana since April 2019, with a profile headline of Associate Director of Telecom - Genesys Cloud. Earlier roles include Assistant Director of IT - Telecom Engineering at DriveTime (2017–2019) and Sr. Telecommunications Engineer at Premera Blue Cross (2004–2014).
Deepthi D.
LinkedInExperience: Genesys Cloud Developer IVR Developer · USAA
Genesys Cloud Developer IVR Developer at USAA since January 2023, after Genesys developer roles at CVS Health (2021–2022), Optum (2018–2021) and Wells Fargo (2016–2018). The profile cites over 10 years of experience designing and implementing cloud-based contact center solutions as a Genesys Cloud developer.
Keerthan Reddy
LinkedInExperience: Genesys Cloud CX Engineer · Wells Fargo
Genesys Cloud CX Engineer at Wells Fargo since January 2023, after roles as Contact Center Engineer IVR Developer at Centene Corporation (2022) and CCaaS Administrator at Tata Consultancy Services (2020–2021). The profile describes building scalable IVR systems, omnichannel routing strategies and telephony integrations using SIP and WebRTC.
Ken Shea
LinkedInExperience: Senior Genesys Cloud Engineer · Humana
Senior Genesys Cloud Engineer at Humana since November 2025, after serving as Principal IT Systems Engineer - Contact Center & Telecom (2019–2025) and Contact Center Architect (2016–2019) at Citrix. The profile describes helping to lead the migration of a 1000 seat global contact center from on premise Genesys PureConnect to Genesys Cloud, and says this person is a Genesys Cloud CX Certified Professional.
Mike John
LinkedInExperience: Sr. Genesys CX Engineer · Humana
Sr. Genesys CX Engineer at Humana since February 2026, after holding the same title at Fisher Investments (2024–2025) and working as Senior Genesys Solution Engineer at C1 (2020–2024). The profile describes knowledge in Genesys Cloud network engineering in the VOIP call center and CCaaS sectors, and managing cloud implementations.
Nathan Tossens
LinkedInExperience: Technical Lead Genesys Cloud CX · AXA
Technical Lead Genesys Cloud CX at AXA since February 2019, after working as an Application Developer at ING from 2014 to 2019. The profile headline reads Epic Manager Genesys Cloud, and the profile describes AXA as a multinational insurance firm that operates in 51 countries.
Rohith Kumar Kattagani
LinkedInExperience: Genesys Cloud Developer · Lumen Technologies
Genesys Cloud Developer at Lumen Technologies since July 2025, after working as a Genesys IVR Developer at Wipro (2021–2022). The profile cites 4+ years as a Genesys Cloud CX developer and IVR specialist across banking, healthcare and telecom contact centers, with Architect flow design, omnichannel routing, Salesforce/ServiceNow integrations and IVR testing using Cyara automation.
Sarah Elliott
LinkedInExperience: CCaaS Platform Lead · Aviva
CCaaS Platform Lead at Aviva since July 2026, after serving as Contact Centre Product Strategy Manager B4C (2018–2026) and Salesforce Manager (2015–2018) at Direct Line Group. The profile says this person leads the delivery and continuous evolution of cloud contact centre solutions, with expertise across Genesys Cloud, Salesforce and Guidewire, and that the experience includes defining platform strategy.
Vandana Boinpally
LinkedInExperience: Genesys Cloud Administrator & Implementation Lead · CIBC
Former Genesys Cloud Administrator & Implementation Lead at CIBC (2018–2024); since 2024 the profile lists Genesys Cloud Administrator & Developer at HCLTech. The profile headline cites 12+ years with Genesys Cloud (PureCloud), covering Architect flows, REST API/AWS Lambda integrations and ACD routing, and says this person is Genesys Cloud Certified.
Choose the right perspective
Match the person's role type to your question: engineers and developers suit call flow, IVR and integration design, while platform leads and IT directors suit platform strategy and vendor decisions. Also check whether their Genesys Cloud work is current or in a past role, since the product and its features change quickly.
Questions to take into the conversation
- 01How did you structure Architect flows, queues and routing so changes could be made safely without disrupting live customer contacts?
- 02Which integrations with CRM or other systems were hardest to build and maintain in Genesys Cloud, and how did you handle them?
- 03What would you do differently when migrating a contact center from an older platform to Genesys Cloud?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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