Customer support and success
10 Five9 experts
These ten contact center engineers, administrators and analysts have run Five9 inside operating companies, from day-to-day administration to migrations onto the platform. A reader can learn how in-house teams configure, migrate and support Five9 contact centers.
Professionals to explore
01—10Brian Jagoda
LinkedInExperience: Senior Five9 Engineer · Lincoln Financial
Senior Five9 Engineer at Lincoln Financial since March 2021, a title the profile headline repeats for Lincoln Financial Group. The profile also lists Genesys Engineer at West Corporation (2015–2021), Senior Genesys Engineer at BCD Travel (2002–2015) and Member of Scientific Staff at Nortel Networks (1999–2002).
George Vary
LinkedInExperience: Sr. Telecom Engineer · Modivcare
Former Sr. Telecom Engineer at Modivcare (2020–2022), where the profile describes being responsible for the contact center transition from in-house Avaya to a hosted Five9 system, setting up administration procedures and training, and completing Five9 certification. The profile also lists Voice Architect at Enterprise Solutions Inc. (2022–2024).
Jinto Andrews
LinkedInExperience: Senior Engineer, Enterprise Telecom services · Bayshore HealthCare
Former Senior Engineer, Enterprise Telecom services at Bayshore HealthCare (2024–2025), where the profile describes managing the company's UC and contact center ecosystem including Five9 and Cisco CUCM, designing and optimizing IVR scripts, call flows and routing logic, and building API integrations. Senior Solutions Architect at Dialpad since December 2025.
John Hamilton
LinkedInExperience: Global Contact Center (GCC) Five9 Administrator · Zoetis
Former Global Contact Center (GCC) Five9 Administrator at Zoetis (2022–2025). The profile headline lists Five9 systems administration, Five9 IVR script design, development and implementation, and global contact center solution delivery, support and management. Pfizer roles include UC Lifecycle Operations Projects & Enhancements Coordinator (2018–2021) and Unified Communications Analyst (2012–2017).
Michael McQuaid
LinkedInExperience: Five9 Voice Engineer · Vroom
Former Five9 Voice Engineer at Vroom (2022–2023) and Senior Consultant Five9 Engineer at Online Business Systems (2020–2022). Later roles listed are Manager of Contact Center Technology at Beyond Finance (2023–2024), Director, CX Modernization at Waterfield Tech (2024–2026) and Principal PS Consultant - North America at Genesys since April 2026.
Miranda Hodge, CSPO, CSM
LinkedInExperience: Manager, ITS Voice Services · Lifepoint Health®
Manager, ITS Voice Services at Lifepoint Health® since May 2026; the profile headline gives the role as Manager, ITS Voice Services/Five9. The summary describes expertise in cloud contact center platforms and enterprise telephony in healthcare, with hands-on experience supporting and managing complex contact center environments. Lifepoint roles also include Senior Software Engineer (2024–2026).
Muzammil Khan
LinkedInExperience: IT System Analyst, CRM & Five9 · Inogen
IT System Analyst, CRM & Five9 at Inogen since July 2025, after serving at Inogen as Salesforce Administrator & System Analyst (2021–2025). The profile describes administering Salesforce and cloud CTI platforms and managing change, incident and problem resolution. Other roles include Salesforce Administrator at UMR (2019–2020).
Pete Borg
LinkedInExperience: Senior Cloud Contact Center Engineer · AdventHealth
Senior Cloud Contact Center Engineer at AdventHealth since August 2021; the profile headline gives the title Lead Cloud Contact Center Engineer at AdventHealth. For this role the profile describes managing Five9 domains in an environment with over 2,000 campaigns and 10,000+ agents. The profile also lists Telecommunications Analyst at Kepro (2014–2021).
Peter Dunkley
LinkedInExperience: Business Analyst · The MDU
Former Business Analyst at The MDU (2025–2026). The profile describes leading business analysis for the migration of the UK's leading medical defence indemnity provider to a Five9 and Microsoft Teams contact center solution, covering agent experience, process automation, workforce management and reporting. Other Business Analyst roles include PTSB (2024–2025).
Scott Marriott
LinkedInExperience: Five9 Administrator · Florida Blue
Five9 Administrator at Florida Blue since August 2022, and Five9 Administrator at GuideWell Connect (2018–2022). For the Florida Blue role, the profile describes setting up a Salesforce Einstein bot integrated with Five9 using APEX and Salesforce flows for internal use. The profile headline describes the person as a Five9 Sr Platform Engineer.
Choose the right perspective
For build questions such as IVR scripts, routing and integrations, favor people whose own titles or notes show hands-on Five9 administration or engineering; for a planned move onto Five9, favor those whose notes describe a migration. Also check whether the Five9 work sits in a current or past role.
Questions to take into the conversation
- 01How did you structure campaigns, skills and IVR scripts in Five9 so changes stayed manageable as volume grew?
- 02What went wrong or took longer than expected when moving a contact center onto Five9, and how would you sequence it next time?
- 03Which Five9 integrations, such as CRM or bots, delivered the most value, and how did you maintain them in-house?
Reaching Five9 experts
How can I contact one of these Five9 experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Lincoln Financial, Modivcare and Bayshore HealthCare, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach Five9 experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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