10 Associated Banc-Corp operations leaders
Kathy Delfosse, Senior Vice President Operations at Associated Bank, is one of ten Associated Banc-Corp operations leaders listed here, alongside senior vice presidents and directors of deposit, loan, HSA and contact center operations. A reader can learn how operations leaders work at Associated Banc-Corp from people who have held the role.
Professionals to explore
Angie Galmarini
LinkedInExperience: SVP - Director, Marketing Technology & Operations · Associated Bank
Angie Galmarini has been SVP - Director, Marketing Technology & Operations at Associated Bank since August 2022, based in Greater Milwaukee, leading the marketing technology and operations functions of the marketing department. Angie Galmarini was VP - Marketing Technology & Operations Senior Manager at Associated Bank from 2019 to 2022 and Senior Sales Operations Analyst at Rockwell Automation from 2014 to 2018.
Annette Melcher
LinkedInExperience: Senior Vice President - Director of Loan Servicing · Associated Bank
Annette Melcher was Senior Vice President - Director of Loan Servicing at Associated Bank from October 2022 to July 2026, a role that has ended, directing all functions within the performing loan servicing group, including mortgage, home equity and indirect auto lending. Annette Melcher was Senior Project Manager - Professional Services at Ellie Mae, Inc. from 2016 to 2018.
Daniel Thompson
LinkedInExperience: SVP, Commercial Underwriting & Operations Director · Associated Bank
Daniel Thompson has been SVP, Commercial Underwriting & Operations Director at Associated Bank since January 2016, based in Waukesha, Wisconsin, and also lists SVP, Senior Regional Credit Officer there. Daniel Thompson was Underwriting Team Leader at U.S. Bank from 1998 to 2005 and Small Business Underwriter at BMO U.S. from 1991 to 1998.
Doug Jansen
LinkedInExperience: Senior Vice President - Commercial Loan/Capital Markets Back Office Operations · Associated Bank
Doug Jansen has been Senior Vice President - Commercial Loan/Capital Markets Back Office Operations at Associated Bank since March 1998, based in Green Bay, Wisconsin, with the profile headline Commercial Loan Servicing/Capital Markets Back Office Operations. The role covers the operations side of commercial lending and capital markets at the bank.
Erica Floyd
LinkedInExperience: SVP, HSA Operations and Service Delivery · Associated Bank
Erica Floyd has been SVP, HSA Operations and Service Delivery at Associated Bank since March 2026, based in Clintonville, Wisconsin, and also lists VP, HSA TPA Operations and Administration Manager there since 2020. Erica Floyd was Product Manager at Associated Bank from 2018 to 2020 and Virtual Sales Manager there from 2016 to 2018.
Karl Durant
LinkedInExperience: SVP - Director Bank OPerations · Associated Bank
Karl Durant was SVP - Director Bank OPerations at Associated Bank from 2000 to 2010, a role that has ended, based in Green Bay, Wisconsin. Karl Durant also held SVP - Director of Deposit / Loan Services at Associated Bank over the same years, so the profile covers both deposit and loan service operations at the bank.
Kathy Delfosse
LinkedInExperience: Senior Vice President Operations · Associated Bank
Kathy Delfosse has been Senior Vice President Operations at Associated Bank since June 2012, based in Green Bay, Wisconsin, and describes direct responsibility for deposit and payment transactions. Kathy Delfosse also lists Vice President-Manager Transaction Processing and Customer Notification at Associated Bank and Item Processing Supervisor at Hewlett Packard Enterprise from 1981 to 2000.
Kay Bader, AMP
LinkedInExperience: Director of Fulfillment Credit Manager SVP · Associated Bank
Kay Bader, AMP has been Director of Fulfillment Credit Manager SVP at Associated Bank since September 2017, based in Green Bay, Wisconsin, with the profile headline Director of Mortgage Fulfillment/Credit Manager at Associated Bank. Kay Bader, AMP was Vice President Underwriting Manager at Associated Bank from 2012 to 2017 and Senior Mortgage Underwriter there from 1993 to 2012.
Lorraine Avery
LinkedInExperience: Senior Vice President Director Contact Center Operations · Associated Bank
Lorraine Avery was Senior Vice President Director Contact Center Operations at Associated Bank from 1998 to 2014, a role that has ended, and is now retired from Associated Bank. Lorraine Avery lists Retired Senior Vice President Diversity and Inclusion Consultant at Associated Bank and a board of director seat at SOCAP International, the Society of Consumer Affairs Professionals.
Stephanie Skelly
LinkedInExperience: SVP Operations Manager Deposits & Payment Transactions · Associated Bank
Stephanie Skelly has been SVP Operations Manager Deposits & Payment Transactions at Associated Bank since September 2023, based in the Green Bay, Wisconsin Metropolitan Area. Stephanie Skelly was VP Senior Unit Operations Manager -Deposit Operations at Associated Bank from 2022 to 2023 and AVP Operations Unit Manager- Deposit & CIF Systems there from 2020 to 2022.
Choose the right perspective
Match the person's operations area, whether deposits and payments, loan servicing, commercial loan back office, HSA or contact center operations, to the decision you face. Check when each person started their current role, or when a past role ended, to judge how recent their view of it is.
Questions to take into the conversation
- 01What did you focus on first when you took on your operations role at Associated Bank?
- 02How do you decide which manual processing work to automate first at a regional bank?
- 03What have you learned about keeping service levels steady during a core system or process change?
Reaching Associated Banc-Corp operations leaders
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Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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