10 call center consultants

Experience: Independent Executive Management Consultant, Contact Centers · Bob Fletcher & Associates

Independent Executive Management Consultant, Contact Centers at Bob Fletcher & Associates since 1988. His profile says he has delivered guidance to more than 1,000 contact centers and trained over 5,000 managers and supervisors worldwide, and describes over 35 years of operations, management and consulting experience. He is a former EVP North American Customer Service at Arvato Digital Services (2009–2013).

Experience: Independent Consultant · Donald Crosslin Consulting

Independent Consultant at Donald Crosslin Consulting since 2015; his profile says he uses 20+ years of customer service experience and credentials in Six Sigma and project management to help clients improve their contact center performance and customer satisfaction. He is a former Director, Customer Service Advisory Practice at JD Power (2019–2022) and former VP, Operations and Workforce Management at iQor (2013–2014).

Experience: Vice President Operations Call Center Consultant · Performance Connections Inc

Vice President Operations Call Center Consultant at Performance Connections Inc since 2011, and Managing Director at CallCenterBestPractices.com since 2008. His profile describes a sales and service leader committed to continuous improvement, consistent execution of operational objectives and engagement of teams to deliver customer experience. He was also Senior Consultant at LoBue (2013–2015).

Experience: Senior Consultant · CH Consulting Group

Senior Consultant at CH Consulting Group since 2025 and Strategic Advisor - Consultant at J11 Consulting since 2014. Her profile headline describes her as a contact and call center expert and healthcare call center consultant who also works as an interim patient access consultant. She is a former President at MedCall Plus (2014–2025) and former President at Call Center Sales Pro (2014–2024).

Experience: Vice President, Contact Center Practice Leader · Customer Care Advisory

Vice President, Contact Center Practice Leader at Customer Care Advisory since 2020. His profile headline lists contact center operations, workforce management, customer relationship management, technology implementation and process enhancement and automation. He is a former Vice President Global Workforce Management at ResultsCX (2019–2020) and former Senior Director, Service Delivery at Walgreens (2010–2017).

Experience: Call Center, Workforce Manager & Customer Experience Consultant · McIntosh CX Consulting

Former Call Center, Workforce Manager & Customer Experience Consultant at McIntosh CX Consulting (2011–2026), and former Call Center & Customer Experience Consultant there (2007–2009). Her profile describes a customer service and call center operations leader with experience managing high-volume customer environments. She was Manager Forecasting and Analysis at Comcast (2009–2011).

Experience: Principal · Flemming Consulting

Principal at Flemming Consulting since 2007; his profile says the firm provides management consulting services in the call center and hotel yield sphere for the hospitality and gaming industry, and lists contact center management strategy, operations and technology among his specialties. He is a former Vice President, Customer Care at Seminole Gaming (2013–2017).

Experience: President · Lieber & Associates, Inc.

President at Lieber & Associates, Inc. since 2002, and Principal there from 1989 to 2002. His profile lists his work as a consultant on call and contact centers using telephone, email and web chat, both in-house and outsourced, and as a consultant on marketing and service strategy, channel integration, technology and operations.

Experience: Senior Consultant · ApexCX

Senior Consultant at ApexCX since 2023 and former Senior Consultant at The Taylor Reach Group, Inc (2017–2023). Her profile says she brings 30+ years of contact center leadership to each engagement, including running centers of up to 600 employees and managing BPO relationships, and that she is a Certified Customer Experience Professional. She was Multi-Site Contact Center Senior Director at Office Depot (2008–2016).

Experience: Independent Contact Centre Consultant & Director · OBSIDIS CONSULTING Ltd

Independent Contact Centre Consultant & Director at OBSIDIS CONSULTING Ltd since 2011. His profile describes a customer management consultant and project manager with expertise in workforce planning and operations performance optimisation, and 8 years in business process outsourcing with strategic planning responsibilities at a national level. He is a former Managing Consultant at Analysys Mason Group (2008–2009).