Customer support software
10 CMOs in Customer Support Software
These ten executives have held the chief marketing officer role at customer service and contact center software companies, including AI agent, contact center and customer service platforms. A reader can learn how CMOs build and run their teams in customer support software companies.
Professionals to explore
01—10Alex Constantinople
LinkedInExperience: Chief Marketing Officer · Zendesk
Former Chief Marketing Officer at Zendesk (2021–2022); the profile mentions serving as CMO of Zendesk during a sale process to private equity. The profile also lists Chief Marketing Officer, Partner at Greycroft since October 2024 and Operating Advisor at Bessemer Venture Partners (2023–2024).
Ali Fazal
LinkedInExperience: Chief Marketing Officer · Gladly
Chief Marketing Officer at Gladly since March 2026; the profile describes Gladly as a customer service platform for B2C companies that empowers agents without tickets. Former Senior Vice President Marketing at One Model (2025–2026), Vice President Marketing at REGAL (2024–2025) and Vice President Marketing at GRIN (2021–2024).
Anna Fisher
LinkedInExperience: Chief Marketing Officer · Kustomer
Chief Marketing Officer at Kustomer since August 2025; the profile describes Kustomer as an AI customer service platform and CRM. Former Chief Marketing Officer at Spiff (Acquired by Salesforce) (2020–2025), Lead Marketing for SPM & Partner Cloud at Salesforce (2024–2025) and Vice President of Marketing at ZoomInfo (2019–2020).
Jen Grant
LinkedInExperience: Chief Marketing Officer · Quiq
Chief Marketing Officer at Quiq since November 2025; the profile describes Quiq as an AI agent platform that delivers customer experiences across every channel. Former Chief Marketing Officer at Dialpad (2024–2025); the profile also lists Board Member Compensation Committee Chair Audit Committee at Dialpad (2020–2024) and Board Member at Pecan AI since 2022.
Kady Srinivasan
LinkedInExperience: Chief Marketing Officer · Freshworks
Chief Marketing Officer at Freshworks since December 2025. Former Chief Marketing Officer at Lightspeed Commerce (2022–2025), where the profile says market share doubled in key regions after a pivot to an ICP strategy, and at You.com (2025–2026); also SVP Global Head of Marketing at Klaviyo (2021–2023).
Neville Letzerich
LinkedInExperience: Chief Marketing Officer · Talkdesk
Chief Marketing Officer at Talkdesk since August 2023. Former VP and Chief Marketing Officer - Cisco Security at Cisco (2021–2023) and Chief Marketing Officer at Forescout Technologies Inc. (2019–2021), Virtru (2019) and Duo Security (2018). The profile describes repeat CMO roles across cybersecurity, enterprise software and cloud platforms.
Ritu Kapoor
LinkedInExperience: Chief Marketing Officer · Observe.AI
Former Chief Marketing Officer at Observe.AI (2024–2026), which the profile describes as a Series C company that enabled hundreds of enterprises with AI for the contact center. The profile says the role involved building a new go-to-market engine for the enterprise and a repeatable demand gen motion. Also former Chief Marketing Officer at Productboard (2023–2024) and Lob (2021–2023).
Sarah Gavin
LinkedInExperience: Zendesk Chief Communications Officer & Interim Chief Marketing Officer · Zendesk
Former Zendesk Chief Communications Officer & Interim Chief Marketing Officer at Zendesk (2024–2026), where the profile says the role led a large global marketing and communications organization through Zendesk’s AI transformation, including end-to-end ownership of brand, product marketing, campaigns and demand gen. Chief Marketing Officer & Executive Vice President at The Trade Desk since June 2026.
Scott Morris
LinkedInExperience: Chief Marketing Officer (Acting) · Zendesk
Former Chief Marketing Officer (Acting) at Zendesk (2022–2023), where the profile says the role led the global marketing, communications and social impact teams (~400 people). Other Zendesk roles include SVP, Global Marketing (2021–2022) and Vice President, Global Campaign Marketing (2018–2021); Chief Marketing Officer at Sprout Social, Inc. since December 2023.
Tifenn Dano Kwan
LinkedInExperience: Chief Marketing Officer · Zendesk
Chief Marketing Officer at Zendesk since May 2026; the profile describes Zendesk as a customer service software that offers a complete service solution for businesses of many sizes and industries. Former Chief Marketing Officer at Amplitude (2022–2026) and at Collibra (2021–2022), and an Executive Advisory Board Member at G2 since 2023.
Choose the right perspective
Match the person's company to your market, since selling help desk software to small businesses, AI agents to enterprise contact centers and service platforms to B2C brands calls for different go-to-market motions. Also weigh whether the person held the CMO title on a permanent or acting basis and how recently, since that shapes the decisions they owned.
Questions to take into the conversation
- 01How do you position a customer service product when buyers are weighing AI agents against human-staffed support?
- 02Which demand generation channels have worked best for reaching heads of support and contact center leaders?
- 03How do you split marketing investment between new customer acquisition and expansion within existing accounts?
Reaching CMOs in Customer Support Software
How can I contact one of these CMOs in Customer Support Software?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 7 companies, including Zendesk, Gladly and Kustomer, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach CMOs in Customer Support Software?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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