10 chief customer officers
Chief customer officers at HubSpot, GitLab, Miro, Fastly and SUSE are among the ten current CCOs here, and their other titles differ widely: Jon Dick's include HubSpot marketing roles, Kim Ogletree's and Jamie Homen's customer support roles, and Imran Khan's and Neal Khan's services and consulting roles. That spread helps a company decide what its CCO should own across success, support, services and renewals, and which background fits.
Professionals to explore
Amy Hsuan
LinkedInExperience: Chief Customer Officer · Miro
Amy Hsuan became Chief Customer Officer at Miro in 2026, leading the global Customer Success, Renewals and Support organization to drive customer outcomes, retention and expansion. Mixpanel titles were Chief Customer & Revenue Officer (2025–2026) and Senior Vice President of Global Customer Experience (2019–2025), so questions on combining customer and revenue ownership fit well.
Is this you? Claim your profile and get paid for calls.
Imran Khan
LinkedInExperience: Chief Customer Officer · SUSE
Chief Customer Officer at SUSE since 2021, Imran Khan was Senior Vice President, Customer Success and Chief Customer Officer (2018–2021) and Senior Vice President, Global Services (2015–2018) at BMC Software, and Senior Vice President, Global Consulting Services at JDA Software (2012–2015). Described as having "more than 20 years’ experience building and leading successful customer success organizations", Imran Khan fits enterprise software renewals and services questions.
Is this you? Claim your profile and get paid for calls.
Jamie Homen
LinkedInExperience: Former Chief Customer Officer · Mural
A second CCO title came to Jamie Homen in 2024: Chief Customer Officer at Mural, after Chief Customer Officer at CareerBuilder (2021–2024). Other titles include Vice President, Customer Service and Support at CareerBuilder (2018–2021) and Sr Director, Technical Support (2016–2018) and Director of Customer Support (2015–2016) at SumTotal Systems, LLC, a fit for questions spanning pre-sales and post-sales customer work.
Is this you? Claim your profile and get paid for calls.
Jon Dick
LinkedInExperience: Chief Customer Officer · HubSpot
Five HubSpot titles trace Jon Dick's path from Vice President of Marketing (2016–2020) and Senior Vice President, Marketing (2020–2024) to Senior Vice President, Customer Success (2024–2025), Chief Customer Success Officer (2025–2026) and, since 2026, Chief Customer Officer. In their own words, the focus is "using AI to help our 250,000+ customers grow better", a fit for questions on AI in customer success and on a CCO with marketing roots.
Is this you? Claim your profile and get paid for calls.
Juli Clark
LinkedInExperience: Chief Customer Officer · Exterro
Exterro's Chief Customer Officer since 2026, Juli Clark leads the Customer Success and Customer Support organizations "with one goal in mind: making sure the customer's voice drives every decision we make". Exterro titles also include Senior Vice President of Global Customer Success (2025–2026) and Vice President of Customer Success (2024–2025), with Chief Revenue Officer at The Congruity Group (2023–2024) and Senior Vice President - Client Success at Beam Benefits (2021–2023).
Is this you? Claim your profile and get paid for calls.
Kim Ogletree
LinkedInExperience: Chief Customer Officer · Fastly
Fastly has had Kim Ogletree as Chief Customer Officer since 2017. Other titles include Vice President, Customer Care at Ring (2016–2017), Director, Sales & Marketing Operations at DIRECTV (2011–2016) and Director Of Customer Operations at CLEAR Inc (2006–2011), with 20+ years described in customer support operations, which makes support process and workflow questions the natural fit.
Is this you? Claim your profile and get paid for calls.
Neal Khan
LinkedInExperience: Chief Customer Officer · Prophix
Neal Khan became Chief Customer Officer at Prophix in 2025, the executive leader for the Professional Services, Customer Success, Customer Support, Education and Product Adoption departments. Prophix titles also include SVP Operations and Global Commercial Desk (2023–2026), Interim Head of Marketing (2023), Vice President - Customer Sales and Marketing (2019–2022) and Vice President, Global Professional and Client Services (2005–2019).
Is this you? Claim your profile and get paid for calls.
Sherrod Patching
LinkedInExperience: Chief Customer Officer · GitLab
At GitLab, Sherrod Patching holds Chief Customer Officer (since 2026) and Global Vice President, Customer Experience - GitLab (NASDAQ GTLB) (since 2022), leading the global Customer Experience organization across Customer Success, Professional Services and Renewals. Head of Global TAM CSM - GitLab (NASDAQ GTLB) (2020–2022) is another title, a fit for questions on adoption and retention across enterprise and commercial customers.
Is this you? Claim your profile and get paid for calls.
Titina Ott Adams
LinkedInExperience: Chief Customer Officer (Thoma Bravo company) · Realpage
Titina Ott Adams has been Chief Customer Officer (Thoma Bravo company) at Realpage since 2022, leading the design, orchestration and improvement of the customer experience. Other titles include Senior Vice President, Customer Experience & Operations (Blackstone & Vista Equity Partners) at Ellucian (2020–2022), Senior Vice President, Customer Success & Operations at Highmark Health (2017–2019) and Vice President, Global Operations Oracle Marketing Cloud & Chief of Staff at Oracle (2016–2017).
Is this you? Claim your profile and get paid for calls.
Ziv Peled
LinkedInExperience: Former Chief Customer Officer · AppsFlyer
Since 2019 Ziv Peled has been Chief Customer Officer at AppsFlyer, and AppsFlyer titles also include VP, Global Client Services & Product (2017–2019), VP Global Client Services (2017), VP Client Services (2015–2017) and Head of Client Services (2015). The customer success organization is described as growing from 7 people to 180+ Customer Success Managers, which fits questions on scaling a CS team.
Is this you? Claim your profile and get paid for calls.
Choose the right perspective
If renewals and expansion are the question, Amy Hsuan, Sherrod Patching and Imran Khan have renewals or revenue in their titles or remits. For support operations, Jamie Homen holds three support titles and Kim Ogletree describes 20+ years in customer support operations, while Ziv Peled and Juli Clark fit questions on building a customer success team and Jon Dick on a CCO with a marketing background.
Questions to take into the conversation
- 01How should renewals and expansion be split between customer success and sales when a CCO is hired?
- 02Which customer health and retention measures should a CCO report to the executive team each quarter?
- 03Which parts of support and onboarding should be automated with AI, and which should stay with people?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.