Customer support software
10 chief customer officers
These ten chief customer officers currently hold the chief customer officer title at their companies. A reader can learn how a CCO organizes customer success, support and renewals teams, measures retention and expansion, and brings the customer's view into company decisions.
Professionals to explore
01—10Amy Hsuan
LinkedInExperience: Chief Customer Officer · Miro
Chief Customer Officer at Miro since 2026. Former Chief Customer & Revenue Officer (2025–2026) and Senior Vice President of Global Customer Experience (2019–2025) at Mixpanel. The profile says she leads Miro's global Customer Success, Renewals and Support organization to drive customer outcomes, retention and expansion.
Imran Khan
LinkedInExperience: Chief Customer Officer · SUSE
Chief Customer Officer at SUSE since 2021. Former Senior Vice President, Customer Success and Chief Customer Officer (2018–2021) and Senior Vice President, Global Services (2015–2018) at BMC Software, and Senior Vice President, Global Consulting Services at JDA Software (2012–2015). The profile describes more than 20 years building and leading customer success organizations for technology companies.
Jamie Homen
LinkedInExperience: Chief Customer Officer · Mural
Chief Customer Officer at Mural since 2024. Former Chief Customer Officer (2021–2024) and Vice President, Customer Service and Support (2018–2021) at CareerBuilder, and Sr Director, Technical Support at SumTotal Systems, LLC (2016–2018). The profile describes a focus on delivering customer experiences across all segments as a leader in pre-sales and post-sales.
Jon Dick
LinkedInExperience: Chief Customer Officer · HubSpot
Chief Customer Officer at HubSpot since 2026. Former Chief Customer Success Officer (2025–2026), Senior Vice President, Customer Success (2024–2025) and Senior Vice President, Marketing (2020–2024) at HubSpot. The profile says he leads Customer Success at HubSpot and focuses on using AI to help its 250,000+ customers grow better.
Juli Clark
LinkedInExperience: Chief Customer Officer · Exterro
Chief Customer Officer at Exterro since 2026. The profile also lists Senior Vice President of Global Customer Success (2025–2026) and Vice President of Customer Success (2024–2025) at Exterro, and Chief Revenue Officer at The Congruity Group (2023–2024). It says she leads Exterro's Customer Success and Customer Support organizations with the goal of making the customer's voice drive every decision.
Kim Ogletree
LinkedInExperience: Chief Customer Officer · Fastly
Chief Customer Officer at Fastly since 2017. Former Vice President, Customer Care at Ring (2016–2017), Director, Sales & Marketing Operations at DIRECTV (2011–2016) and Director Of Customer Operations at CLEAR Inc (2006–2011). The profile describes 20+ years managing customer support operations, including programs to improve the customer experience and streamlined workflows.
Neal Khan
LinkedInExperience: Chief Customer Officer · Prophix
Chief Customer Officer at Prophix since 2025. Former SVP Operations and Global Commercial Desk (2023–2026), Vice President - Customer Sales and Marketing (2019–2022) and Vice President, Global Professional and Client Services (2005–2019) at Prophix. The profile says he is the executive leader for the Professional Services, Customer Success, Customer Support, Education and Product Adoption departments.
Sherrod Patching
LinkedInExperience: Chief Customer Officer · GitLab
Chief Customer Officer at GitLab since 2026; the profile also lists Global Vice President, Customer Experience - GitLab (NASDAQ GTLB) since 2022 and Head of Global TAM CSM - GitLab (NASDAQ GTLB) (2020–2022). It says she leads GitLab's global Customer Experience organization, spanning Customer Success, Professional Services and Renewals, and is responsible for customer adoption, retention and long-term value.
Titina Ott Adams
LinkedInExperience: Chief Customer Officer (Thoma Bravo company) · Realpage
Chief Customer Officer (Thoma Bravo company) at Realpage since 2022. Former Senior Vice President, Customer Experience & Operations (Blackstone & Vista Equity Partners) at Ellucian (2020–2022) and Senior Vice President, Customer Success & Operations at Highmark Health (2017–2019). The profile says she leads the design and improvement of the customer experience and builds customer success, services and operations teams.
Ziv Peled
LinkedInExperience: Chief Customer Officer · AppsFlyer
Chief Customer Officer at AppsFlyer since 2019. Former VP, Global Client Services & Product (2017–2019), VP Global Client Services (2017) and VP Client Services (2015–2017) at AppsFlyer. The profile describes 12+ years spent building AppsFlyer's Customer Success organization, which started as 7 people and now has more than 180 Customer Success Managers.
Choose the right perspective
Match the person's customer base and business model to yours, since serving large enterprise accounts differs from supporting many smaller customers. Also look at the support, services, sales or marketing roles each person lists, and pick the one whose background matches the part of the customer organization you want to change.
Questions to take into the conversation
- 01How do you divide ownership of renewals and expansion between customer success and sales?
- 02Which customer health metrics do you report to the executive team, and how do they change decisions?
- 03How do you decide which parts of support and onboarding to automate and which to keep human-led?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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