Customer support software
10 customer experience consultants
These ten customer experience consultants help organizations improve how they serve customers, working independently or at consulting firms and agencies. Their work spans CX strategy, service design and customer journeys, so a reader can learn how outside consultants diagnose and redesign the experience a company delivers.
Professionals to explore
01—10Amy Kochert
LinkedInExperience: Senior Manager, Customer Experience & Innovation Consulting · Publicis Sapient
Senior Manager, Customer Experience & Innovation Consulting at Publicis Sapient since 2022. Former Senior Principal CX Strategist at Workday (2019–2022) and Manager, Customer Experience at Flexera (2016–2019). Her profile says she helps organizations redesign customer and employee experiences through digital products, connected workflows and transformation strategies, working across experience strategy and service design.
Åsa Andersson
LinkedInExperience: Associate Partner · OneNine Advisory
Associate Partner at OneNine Advisory since 2025. Former "CX Strategy Advisor, Svenska Spel. (Consultancy via The Outcome Store)" (2024–2025) and Exec Creative Director, Nordics - Global Experience Director at Publicis Sapient (2021–2023). Her profile says she has helped global brands including IKEA, Pandora, Bang & Olufsen, Pfizer and Tetra Pak with customer experience.
Javier Calvo Suela
LinkedInExperience: Independent Customer Experience & Service Design Consultant · Self-Employed Contractor
Independent Customer Experience & Service Design Consultant since 2026; his profile says he supports organizations in improving customer experience and service design with a focus on end-to-end journeys. Former Customer Experience Transformation Specialist at Accenture Song (2021–2024) and Customer Experience Transformation Manager at PVH Corp. (2018–2021).
Kerrie Hughes
LinkedInExperience: Lead Service Design and Customer Experience Consultant · Sparck
Former Lead Service Design and Customer Experience Consultant at Sparck (2021–2025) and Head of Experience Design & CX Services at BJSS (2024–2025); Director - Experience Design & CX at CGI since 2025. Her profile says she helps businesses understand and think like their customers when designing experiences, using customer-led design that considers the entire customer journey.
Mai Aastrup
LinkedInExperience: CX & Service Design Consultant Partner · NoA Ignite
CX & Service Design Consultant Partner at NoA Ignite since 2025 and former CX & Service Design Director Partner there (2021–2025); former Service Design Lead at NoA Ignite Denmark (2010–2017). Her profile says she translates customer insights and behavioral understanding into service concepts and customer journeys, with a focus on pension, insurance and healthcare.
Manuela Pifani
LinkedInExperience: Founder & Managing Director · CXellence Consulting
Founder & Managing Director of CXellence Consulting since 2018 and Non Executive Director at Hinckley & Rugby Building Society since 2023. Former Senior Director of Customer Experience & Insights at Asda (2020–2023). Her profile describes her as a customer experience practitioner and board advisor focused on customer-centric transformation, with CX leadership in financial services.
Marta Strickland
LinkedInExperience: SVP Director, Customer Experience Strategy & Design · MRM
SVP Director, Customer Experience Strategy & Design at MRM since 2012. Her profile describes her as lead consultant for CX, digital product and service design practice across diverse clients and industries, including creating foundational strategy, research, vision, toolsets, process documents and training for General Motors' CX Practice. Former Manager, Strategy at Organic (2007–2010).
Martin Williams
LinkedInExperience: Independent Consultant, Interim & Associate · Owner: Customer Experience Consulting
Independent Consultant, Interim & Associate at his own firm, Customer Experience Consulting, since 2007. His listed roles include Customer Journey Design Customer Experience Team at O2 (Telefónica UK) (2018) and Customer Experience Transformation (Billing Lead) & Smart Meter Experience Design at npower (2013–2015). His profile describes designing customer experiences and driving operational change in large, multi-channel organisations.
Tara Flippin
LinkedInExperience: Director, Customer Experience & Innovation Consulting · Publicis Sapient
Director, Customer Experience & Innovation Consulting at Publicis Sapient since 2021. At Publicis Sapient she was also Senior Manager, Digital Product Innovation (2018–2021) and Manager, Digital Product Innovation (2016–2018). Her profile lists service design, journey transformation and customer insight as her focus areas.
Tijana Tasich
LinkedInExperience: Senior CX and Service Design Consultant · Nile
Service Design Lead (Principal Consultant) at Capco since 2026. Former Senior CX and Service Design Consultant at Nile (2025), Customer Experience Management Lead (contract via Nile) at Lloyds Banking Group (2025) and Customer Experience and Service Design Consultant working independently (2025–2026). Her profile says she led the NHS Covid-19 App Experience Design team.
Choose the right perspective
Match the consultant's specialty to your need, since CX strategy and measurement, service design and journey redesign, and operational change call for different strengths. Ask how they have moved past research into delivered changes and whether their experience fits your industry and channel mix.
Questions to take into the conversation
- 01How do you decide which customer journeys to fix first when everything looks like a priority?
- 02What research and data do you need at the start of a CX engagement, and how long does discovery usually take?
- 03How do you make sure service design recommendations are adopted by operations and product teams after you leave?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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