Enterprise SaaS
10 customer education programs experts
These ten professionals have led customer education teams and programs at software companies, from heads of education to directors and vice presidents. A reader can learn how software companies build and run customer education programs.
Professionals to explore
01—10Craig Jansen
LinkedInExperience: Director of Customer Education · Contentsquare
Senior Director of Customer Education and Product Alignment at Contentsquare since 2025. Former Director of Customer Education (2023–2025) and Head of Product Education (2020–2023) at Contentsquare. The profile describes Jansen as a customer education leader building and scaling enablement programs and teams.
Jaclyn Anku
LinkedInExperience: Head of Customer Education · Gusto
Former Head of Customer Education at Gusto (2020–2022) and Director of Community and Education there (2022–2023). ProAdvisor Program Leader at Intuit since 2025 and former ProAdvisor Training & Certification Leader at Intuit (2023–2025). The profile describes building ProAdvisor Academy, a training platform with a persona-driven, skills-mapped curriculum.
Jesse Evans
LinkedInExperience: Head of Customer Education, Workplace by Meta · Meta
Former Head of Customer Education, Workplace by Meta (2021–2022) and Customer Education Manager, Workplace by Facebook (2018–2020) at Meta. Director of Education at HoneyBook since 2023, where the profile says Evans oversees the help center and self-service support, scaled customer education, partner enablement, internal product enablement and knowledge management.
Kelly McNamee
LinkedInExperience: Head of Customer Education, Customer Marketing, and Digital Customer Success · Productboard
Former Head of Customer Education, Customer Marketing, and Digital Customer Success at Productboard (2023–2024) and Senior Manager, Customer Education at Sendoso (2021–2023). Director, Customer Learning at PointClickCare since 2025 and former Vice President of Customer Delivery and Experience (Success, Support, Education) at SurePoint Technologies (2024–2025).
Kim Seale, M.Ed, CPTM
LinkedInExperience: Head of Global Customer Education · Nozomi Networks
Former Head of Global Customer Education at Nozomi Networks (2021–2023), former Sr. Manager, Customer Education and Technical Documentation at Drata (2024–2025) and former Senior Manager, Global Education Services at CyberArk (2017–2021). Leader, Technical Education Production and Development at Cisco since 2025.
Lisa Rothrauff
LinkedInExperience: Head of Global Customer and Partner Education · Samsara
Head of Global Customer and Partner Education at Samsara since 2024, where the profile describes delivering learning systems, credentialing frameworks and AI-powered content development models that speed customer onboarding, product adoption and partner readiness. Former Director, Customer and Partner Education at Amplitude (2021–2024) and Director, Training and Customer Education at Zendesk (2020–2021).
Luz Maria Delgado Pérez
LinkedInExperience: Head of Customer Education Services · ETAP Software
Head of Customer Education Services at ETAP Software since 2025, and the profile headline describes ETAP as a Schneider Electric company. Former Training Manager at Schneider Electric (2023–2025), Customer Service and Training Manager at ALPI is now ETAP (2021–2023) and Learning & Development Leader - Global Customer Project at Schneider Electric (2018–2021).
Maren Engh
LinkedInExperience: Director, Customer Education & Advocacy · Postman
Senior Director, Customer Education & Advocacy at Postman since 2026 and former Director, Customer Education & Advocacy there (2021–2026). Former Manager, Customer Education at Salesforce Anywhere at Salesforce (2018–2021), Senior Manager, Customer Education at Salesforce Anywhere (2021) and Customer Education Manager at Optimizely (2016–2018).
Niyati Shah
LinkedInExperience: Vice President, Customer Education · Cursor
Former Vice President, Customer Education at Cursor (2026) and Vice President, Customer Education at SpaceXAI since 2026. Former Senior Director, Digital Customer Success and Education Services (2024–2025) and Senior Director of Education Services (2022–2024) at GitLab.
Sonia Cabrera Rossi
LinkedInExperience: Director, Product Education Transforming Learning into a Business Growth Engine · Xactly Corp
Director, Product Education Transforming Learning into a Business Growth Engine at Xactly Corp since 2021. Former Sr. Manager, Education Services, Xactly University Scaling Learning for Global Growth (2018–2021) and Manager, Education Services Building the Foundation (2008–2018) at Xactly Corp. The profile describes building and scaling customer education programs, including creating certification programs.
Choose the right perspective
Match the person's product and customer base to yours, since educating a few large enterprise accounts differs from teaching thousands of small business users. Also decide whether you need someone who started an education function from nothing or someone who scaled an existing academy and certification program.
Questions to take into the conversation
- 01How do you decide which customer education content to build first, and how do you measure whether it worked?
- 02When does it make sense to launch a certification program, and how do you keep it from becoming busywork for customers?
- 03How do you split customer education work between self-paced content, live training and in-product guidance?
Reaching customer education programs experts
How can I contact one of these customer education programs experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Contentsquare, Gusto and Meta, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach customer education programs experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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