Customer support software
10 heads of customer success
These ten heads of customer success have held the title at companies including Anthropic, Gong, HashiCorp and Temenos. Their listed roles span enterprise, mid-market, regional and digital customer success teams, so readers can learn how CS leaders structure teams, drive adoption and protect renewals.
Professionals to explore
01—10Aleks Malinovic
LinkedInExperience: Head of Customer Success · Claris, an Apple company
Head of Customer Success at Claris, an Apple company since 2023, where his profile says he built and implemented a Customer Success strategy to support an ecosystem of 1,000,000+ active customers. At Claris he is also listed as Americas Sales Manager (since 2018) and was Team Lead (2019–2020) and Account Manager (2018–2019).
Allie Irvin
LinkedInExperience: Head of Customer Success · Extreme Networks
Former Head of Customer Success at Extreme Networks (2022–2023), where she was also Director of Customer Success - Global Digital Scale (2021–2022). She has been Head of Digital Customer Success at Cisco ThousandEyes since 2025 and was Vice President, Chief of Staff at KREWE (2024–2025) and Director of Customer Success at Gasology (2020–2021).
Jeffrey R. Miller
LinkedInExperience: Global Head of Customer Success · Temenos
Global Head of Customer Success at Temenos, a SaaS cloud banking software company, since 2025. His profile also lists Head of Customer Success at Zendesk (since 2019) and Investor and Advisor at Graphio.ai (since 2025), and he was Vice President Customer Experience at Conduent (2017–2019) and at Khoros (2013–2017).
Leanne Pozzi
LinkedInExperience: Head of Customer Success, Grammarly · Superhuman
Head of Customer Success, Grammarly at Superhuman since 2025, and her profile lists the same title at Grammarly since 2024, noting that Grammarly changed its company name to Superhuman in October. At Showpad she was Senior Manager, Global Customer Success (2024) and Manager, Customer Success (US) (2023–2024), and she was Vice President Customer Experience at Forma (2021–2023).
Liz Starling
LinkedInExperience: Head of Customer Success · Anthropic
Head of Customer Success at Anthropic since 2025. At Slack she was Head of Customer Success, AMER (2024–2025), Head of Success, Consumer Business Services & Emerging Markets (2022–2024) and Customer Success Leader (2020–2022), and she was a Senior Manager at Deloitte (2019–2020).
Matthew Lauahi
LinkedInExperience: SVP, Head of Customer Success · Pypestream
SVP, Head of Customer Success at Pypestream since 2024; his profile says he leads a team of designers, CSMs, engineers and analysts that supports clients from initial kickoff through implementation. His other Pypestream roles include Vice President of Engagements (2024), Director of Customer Success (2022–2024) and Senior Manager of Customer Success (2021–2022).
Nick Vealitzek
LinkedInExperience: Head of Customer Success, Mid-Market · Gong
Former Head of Customer Success, Mid-Market (2023–2026) and Head of Customer Success, Enterprise (2021–2023) at Gong, where he has been Head of Commercial and Mid-Market Customer Success since 2026. He was Head of Customer Success, Americas at Adobe Commerce (2020–2021) and a GTM Advisor at Watchful.ai (2022–2024).
Ohad Almog
LinkedInExperience: Head of Customer Success & Support · Sentry
Former Head of Customer Success & Support at Sentry (2025–2026) and Vice President, Head of Customer Success at Edge Delta (2021–2025). He was also Vice President of Customer Success at Dremio (2020–2021), VP Customer Success at Harness (2017–2020) and VP of Customer Success at OverOps (acquired by Harness) (2016–2017).
Paul Brook
LinkedInExperience: Head of Customer Success and Services · HashiCorp
Head of Customer Success and Services at HashiCorp since 2021, and his profile also lists Senior Vice President - Customer Success & Services at New Relic since 2019, saying that role is responsible for Customer Success, Expert Services, Technical Support and Education. He was Chief Customer Officer at Spigit (2016–2018).
Sara Shih
LinkedInExperience: Head of Customer Success · PlaytestCloud
Head of Customer Success at PlaytestCloud, a player insights platform for games user research, since 2025. She was Head of Customer Success - AR Enterprise at Snap Inc. (2021–2023) and Head of Customer Success at Fit Analytics (2019–2021), and has been Writer and Founder of Customer Success Playbook since 2023.
Choose the right perspective
Match the leader's customer segment and company stage to yours, since running a digital, high-volume program differs from managing a few large enterprise accounts. Ask how their teams were measured, for example on retention, adoption or expansion, to see whether their experience fits your goals.
Questions to take into the conversation
- 01How should we segment customers and staff customer success managers across enterprise, mid-market and digital tiers?
- 02Which customer health signals predict churn early enough to act on them?
- 03How should customer success share ownership of renewals and expansion with sales?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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