10 customer success consultants

Experience: Founder Customer Success Consultant Advisor Coach · High Rock Consulting

Founder Customer Success Consultant Advisor Coach at High Rock Consulting since 2023; his profile says he helps early-stage B2B SaaS start-ups transform reactive post-sale operations into strategic growth engines with hands-on leadership and systematic frameworks that improve retention and expansion. He was Director, Customer Success at Enable (2022–2023) and Director of Customer Success at Presto Phoenix, Inc. (2019–2022).

Experience: Founder & Customer Success Lead · Unify Success

Founder & Customer Success Lead at Unify Success since 2022; her profile describes her as a fractional customer success lead and a customer success trainer and consultant who helps SaaS founders fix post-sales chaos to reduce churn and increase customer adoption. She was Founding Head of Customer Success at OnePageCRM (2013–2022) and has been a Coach at Mentors CX since 2025.

Experience: Fractional Customer Success & Operations Consultant · Consultant

Fractional Customer Success & Operations Consultant since 2026; her profile describes fractional customer success and operations work for early-stage and growing companies, with a current engagement building the CS organization from scratch for an early-stage platform in the short-term rental space. She was Enterprise Client Success Manager at SeekOut (2022–2024) and Senior Client Success Specialist, Enterprise II at Indeed (2021–2022).

Experience: Customer Success & Growth Consultant · Freelance

Freelance Customer Success & Growth Consultant since 2024, and former Strategy & Operations Consultant - specialization in customer success at K1 Operations (2020–2023). Her profile says she helps SMBs and early-stage startups optimize customer retention and lifecycle management, designing frameworks such as onboarding journeys, customer health scoring and success playbooks.

Experience: Customer Success Consultant Startup Advisor · Freelance

Freelance Customer Success Consultant Startup Advisor since 2023; her profile describes helping early to mid-stage startups define and implement long-term customer success strategies, covering customer lifecycle, onboarding, adoption and retention, and the design of customer-facing teams. She was Director of Customer Success at New Stand (2023–2024) and Customer Success Team Lead (North America) at Unbabel (2022).

Experience: CS Consultant and Coach · Kaela Doss Coaching & Consulting

CS Consultant and Coach at Kaela Doss Coaching & Consulting since 2024 and CS Consultant Coach at Jami Zakem Coaching & Advising since 2020; her profile says she specializes in building scalable customer success frameworks and developing strong, strategic leaders, especially managers and directors. She was Sr. Director, Head of Enterprise Customer Success at Yelp (2017–2020).

Experience: Owner, Primary Consultant · Flow CS Consulting

Owner, Primary Consultant at Flow CS Consulting since 2025 and Managing Partner at Suay since 2024; her profile headline says she helps startups and growth-stage SaaS companies build scalable customer success programs that drive retention, expansion and advocacy. She was VP, Customer Success Management at Instructure (2021–2024) and Senior Director of Customer Success Management at Instructure (2020–2021).

Experience: Founder Fractional Head of Customer Success & Post-Sale · Strelecki.co

Founder Fractional Head of Customer Success & Post-Sale at Strelecki.co since 2025; his profile says he helps B2B SaaS companies from $1M to $200M ARR turn customer success and the rest of the post-sale function into a revenue engine. He was VP Implementation & Account Management at Vanco (2023–2025), Co-Founder Chief Customer Officer at Leadr (2020–2021) and VP of Customer Success at Pushpay (2018–2020).

Experience: Founder & Fractional VP Customer Success · ThinkSuccess.Net

Founder & Fractional VP Customer Success at ThinkSuccess.Net since 2026, and Founder of ThinkSuccess.Net (2021–2026). Her profile describes ThinkSuccess.net as her fractional customer success practice built on her own Success Engineer Framework methodology, and says she built and scaled customer success functions at global SaaS companies including Datadog, Confluent and Coherent.

Experience: Founder, Customer Success Leader & Consultant · Consult with Shruti

Founder, Customer Success Leader & Consultant at Consult with Shruti since 2022; her profile describes her as a customer success consultant focused on post-sale strategy to maximize retention, expansion and brand trust, and lists her as a Top 25 Customer Success Leader 2024 by EverAfter. She has also been Lead Mentor at Venture Lane | Startup Hub since 2022.