Customer support software
Data and analytics professionals in Customer support software
Data work in customer support software can involve product analytics, customer-success reporting, and tools used to run service operations. Ask which data informed an actual decision, how it was collected, and where it stopped being reliable. Compare the metrics teams act on with the ones they collect but rarely use.
Professionals to explore
01—10Annmarie Stockinger
LinkedInExperience: Director, Enterprise Data & Analytics · Zendesk
Experience leading enterprise data and analytics functions at a customer support software company, spanning customer success analytics and business intelligence work.
Chris Bagin
LinkedInExperience: Senior Director, Customer Insights Automation · Genesys
Experience leading customer insights analytics and automation, including predictive models for technical-support customer satisfaction and customer-feedback analysis tools.
Hema Subhash
LinkedInExperience: Manager, Care Operations Analytics · Best Buy Health
Has experience managing analytics for a customer service call center operation, including reporting on call statistics, staffing, and service level fluctuations.
Katelyn Weber
LinkedInExperience: Director of Revenue Operations & Analytics · ada CX
Experience leading analytics and revenue operations at a customer service automation software company, including KPI reporting and custom reporting for customers.
Katie Kaley
LinkedInExperience: Director, Care and Success Analytics & Data Science · GoTo
Experience directing care and customer success analytics and data science at a company providing contact center and IT support software.
Katie Zawerucha
LinkedInExperience: Customer Analytics & CX Practice Lead, APAC · Verint
Experience leading customer analytics and CX practice work, including Voice of the Customer toolsets used within customer service and support operations.
Nicholas Paparodis
LinkedInExperience: Customer Operations Manager, Data & Analytics · FanDuel
Experience leading customer operations data and analytics functions, including business intelligence, workforce planning, and support systems within a customer support organization.
Radoslav Iliev
LinkedInExperience: Director of Data & Analytics · Call Center Dashboards
Experience directing a data and analytics team building dashboards and KPI frameworks for call center operations, supporting customer service tooling and reporting.
Sayaka Hill
LinkedInExperience: Senior Director, Product Analytics · Zendesk
Experience leading product analytics functions at a customer service software company, working across enterprise analytics and insights supporting customer service software solutions.
Vikram Yerrabhaneni
LinkedInExperience: Principal Program Manager - Data and Analytics, Dynamics 365 Customer service · Microsoft
Experience leading analytics and reporting for Dynamics 365 Customer Service and Omnichannel, including product strategy informed by customer feedback.
Choose the right perspective
Look for candidates who've owned specific reporting or analytics work in customer support tools. Ask them to describe a decision their data influenced and one where the data proved useless or misleading. Avoid those who only discuss methodology; focus on people who've seen their analysis change how a team acted.
Questions to take into the conversation
- 01Tell me about a metric your team tracked that stopped being useful. What changed?
- 02Which decision would you have made differently if you'd had different data?
- 03When did your analysis contradict what the business wanted to hear, and what happened?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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