Customer support software
Product professionals in Customer support software
Product professionals in customer support software have made concrete choices about what features to build, when to release them, and how to measure success. You can learn which customer problems drove their decisions and how they handled competing demands from different teams.
Professionals to explore
01—10Daniel Matos
LinkedInExperience: Director of Product Management · Talkdesk
Has experience directing product management for AI and knowledge products that support customer service agents throughout their lifecycle at a customer support software company.
Dragos Andronic
LinkedInExperience: Director of Product Management · Dixa
Has experience directing product management for AI-powered customer service solutions, including conversational agents and automated quality systems at a customer service platform.
Hari Katla
LinkedInExperience: Senior Director of Product Management, Customer Support Systems and Business Analytics · Oracle
Has experience as a product management executive for customer support systems, leading implementation of support tools and managing a large global support organization.
Jon Aniano
LinkedInExperience: SVP Product, CRM Applications · Zendesk
Has experience as a senior product management executive at a customer service software company offering a service solution for businesses and enterprises.
Leslie Chau
LinkedInExperience: Head of Product, Case Management and Work Automation · Genesys
Has experience leading product for case management and work automation applied to customer experience technology at a contact center software company.
Matt Lake
LinkedInExperience: Senior Director of Product Management · Pegasystems
Has experience directing product management for customer service applications, delivering chat, chatbots, email bots, voice AI, and agent experience features.
Matthew Feinstein
LinkedInExperience: Director of Product Management, Customer Support Platform · Roku
Has experience directing product management for a customer support platform, including deploying AI-driven service automation tools and unifying contact channels.
Nisha Iyer
LinkedInExperience: Head of AI, Customer Support · Atlassian
Has experience leading AI product development for customer support, building multi-agentic workflows that handle customer interactions at scale.
Tali Bartal
LinkedInExperience: Director of Product Management · SupportLogic
Has experience owning product strategy for a customer support platform, leading agentic AI workflows, knowledge systems, and case assignment features.
Umer Rabbani
LinkedInExperience: Director of Product Management · Five9
Has experience leading product management for contact center and voice/AI technologies, including SIP voice infrastructure, at a customer support software company.
Choose the right perspective
Look for candidates who have shipped actual releases and can describe the specific inputs that shaped them—customer feedback, support team requests, technical constraints, or business goals. Ask them to walk through a real example rather than general processes.
Questions to take into the conversation
- 01Tell me about a feature you decided not to build. What information made you say no?
- 02When customer requests conflicted with your technical roadmap, how did you decide what to do?
- 03How did you know whether a release actually solved the problem you were trying to fix?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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