10 Delta Air Lines customer service leaders
Kristin Colvile, Senior Vice President, Reservations & Customer Care, heads this list of Delta Air Lines customer service leaders, who also lead airport customer service, reservations field operations, engagement centers and customer care learning. A reader can learn how customer service leaders work at Delta Air Lines from people who have held the role.
Professionals to explore
Charisse Evans
LinkedInExperience: Vice President, Airport Customer Service, Field Support · Delta Air Lines
Charisse Evans has been Vice President, Airport Customer Service, Field Support at Delta Air Lines since August 2022, based in Atlanta. At Delta Air Lines, Charisse Evans was also Vice President, Employee Relations from 2019 to 2022 and Vice President, Customer Experience Integration from 2017 to 2020.
Danielle Joiner McPherson
LinkedInExperience: Managing Director - Global Operations, Reservations Sales & Customer Care · Delta Air Lines
Danielle Joiner McPherson has been Managing Director - Global Operations, Reservations Sales & Customer Care at Delta Air Lines since November 2024, based in Atlanta, and describes responsibility for Delta's domestic and international frontline operations in Reservations Sales and Customer Care. Danielle Joiner McPherson was also Director, Global Reservations Tech & Innovation there from 2021 to 2024.
Eddie Sloan
LinkedInExperience: Director - Reservations and Customer Care Learning · Delta Air Lines
Eddie Sloan has been Director - Reservations and Customer Care Learning at Delta Air Lines since June 2021, based in Atlanta, and also lists a General Manager - Reservations and Customer Care Learning row there from November 2020 with no end date. Eddie Sloan was General Manager - Reservations Planning and Analysis at Delta Air Lines from 2018 to 2020.
Elsa Hanson
LinkedInExperience: Engagement Center Director Reservations · Delta Air Lines
Elsa Hanson has been Engagement Center Director Reservations at Delta Air Lines since July 2018, based in Prescott, Wisconsin, and was Engagement Center Manager there from 2014 to 2018. The profile names call center administration and employee engagement among Elsa Hanson's skills, and lists Inflight Base Manager at Delta Air Lines from 2012 to 2015.
Kristin Colvile
LinkedInExperience: Senior Vice President, Reservations & Customer Care · Delta Air Lines
Kristin Colvile has been Senior Vice President, Reservations & Customer Care at Delta Air Lines since November 2024. Kristin Colvile also lists Vice President Of Alliances at Delta Air Lines from 2018 and a Managing Director row there from 2016, both shown without end dates, and was Managing Director, Revenue Management and Sales Development, Delta Cargo from 2014 to 2016.
Otavio Xavier
LinkedInExperience: Director - Field Operations, Reservations Sales & Customer Care · Delta Air Lines
Otavio Xavier has been Director - Field Operations, Reservations Sales & Customer Care at Delta Air Lines since February 2025, based in the Atlanta area. At Delta Air Lines, Otavio Xavier also held Engagement Center Director roles from 2021 to 2025 and was Manager of People Performance - Reservations and Customer Care from 2020 to 2021.
Perry Cantarutti
LinkedInExperience: Senior Vice President Alliances & International · Delta Air Lines
Perry Cantarutti is a former Delta Air Lines customer care leader who was Vice President Reservations Sales and Customer Care at Delta Air Lines from 2008 to 2010, based in Atlanta. Perry Cantarutti has been Senior Vice President Alliances & International at Delta Air Lines since June 2018 and was Senior Vice President, Europe Middle East and Africa there from 2010 to 2015.
Pierre Spain
LinkedInExperience: Director, Airport Customer Service, Atlantic · Delta Air Lines
Pierre Spain has been Director, Airport Customer Service, Atlantic at Delta Air Lines since August 2010, based in London, and was Regional Director at Delta Air Lines from 1996 to 2010. The profile headline reads Director, Airport Customer Service at Delta Air Lines, and the listing shows no other employer.
Randall Chauvin
LinkedInExperience: Engagement Center Director · Delta Air Lines
Randall Chauvin has been Engagement Center Director at Delta Air Lines since January 2016, based in Roswell, Georgia, and describes leading the company's largest and most diverse contact center. At Delta Air Lines, Randall Chauvin was also Director - Field Support and Solutions from 2014 to 2015 and General Manager - Compliance, Quality and Customer Analytics from 2013 to 2014.
Richard Cox
LinkedInExperience: SVP Airport Customer Service · Delta Air Lines
Richard Cox has been SVP Airport Customer Service at Delta Air Lines since January 2025, based in Atlanta, and describes leading Delta's largest frontline team at 290 airports. Richard Cox was SVP Reservation Sales and Customer Care at Delta Air Lines from 2022 to 2025 and Chief Information Officer at Cox Enterprises from 2019 to 2022.
Choose the right perspective
Match the person's area, such as reservations, airport customer service, engagement centers or frontline learning, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at Delta Air Lines?
- 02How do you balance phone, digital and airport channels when customers need help during disruptions?
- 03What has your own work taught you about training and supporting frontline customer service staff?
Reaching Delta Air Lines customer service leaders
How can I contact one of these Delta Air Lines customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.