Enterprise SaaS
10 ServiceNow finance leaders
These ten current and former ServiceNow finance leaders include a former chief accounting officer, strategic finance and corporate FP&A heads, and two who went on to CFO roles at other companies. Readers can learn how ServiceNow plans, forecasts and accounts for an enterprise software business, from go-to-market finance to order-to-cash.
Professionals to explore
01—10Appoorve Agarwal
LinkedInExperience: Senior Finance Director, Cloud Infrastructure and Customer Service · ServiceNow
Senior Finance Director, Cloud Infrastructure and Customer Service at ServiceNow since March 2026. As Director of Cloud Finance at ServiceNow (2024–2026), the profile describes the role as business partner to the SVP of Global Cloud Services and the SVP of Global Customer Support. Earlier roles include Sr. Director of Corporate Finance & Strategy at Box (2021–2023).
Fay Sien G.
LinkedInExperience: Chief Accounting Officer · ServiceNow
Former Chief Accounting Officer at ServiceNow (May 2019 to October 2021), a role the profile describes as developing and implementing a continuous change process within finance operations that scales with the company's growth. Fay Sien G. was later Chief Financial Officer at AppFolio (2021–2024) and has been Chief Financial Officer at OutSystems since January 2026.
Hwa Tsao
LinkedInExperience: VP Strategic Finance, Head of Corporate FP&A · ServiceNow
Former VP Strategic Finance, Head of Corporate FP&A at ServiceNow (January 2021 to November 2025), a role the profile describes as leading a 50-person team. Tsao was also Senior Director, Strategic Finance Enterprise Planning, FP&A Systems (2020–2021) and FP&A Director Bookings, Billings, and Revenue (2019–2020) at ServiceNow, and has been SVP Group Finance at Adyen since November 2025 and Interim Chief Financial Officer since August 2026.
Jim Anderson
LinkedInExperience: Senior Director, Strategic Finance - Product · ServiceNow
Senior Director, Strategic Finance - Product at ServiceNow since October 2023; his profile says he leads a 20-person Product Finance organization responsible for FP&A, M&A evaluation and strategic business partnering. At ServiceNow he was also Senior Director, Strategic Finance - G&A (2021–2023), Director, Strategic Finance - G&A (2019–2021) and Director, Accounting (2016–2019).
Justin Kovac
LinkedInExperience: Senior Director of Finance for Marketing · ServiceNow
Senior Director of Finance for Marketing at ServiceNow since June 2024, leading marketing financial planning, budget management and forecasting as partner to the Chief Marketing Officer and Chief Communications Officer. At ServiceNow he was also Director of Finance, Sales (2023–2024) and Director of Finance, Services and Partner (2020–2023), and he was Head of Finance and Analytics, US Vehicles at eBay (2018–2020).
Kathleen Ramirez
LinkedInExperience: SVP, Strategic Finance · ServiceNow
SVP, Strategic Finance at ServiceNow since June 2023; her profile says she was thrilled to join ServiceNow in that role. At Adobe she was CFO and Vice President, Digital Media Business Unit (2020–2023) and held Vice President of Finance roles covering the Digital Media Business Unit from 2012 to 2022.
Lionel Brown
LinkedInExperience: VP, Finance - Americas and Global Partners & Channels GTM · ServiceNow
VP, Finance - Americas and Global Partners & Channels GTM at ServiceNow since March 2025. As Head, AMS GTM & Global Partners Finance at ServiceNow (2023–2025), the profile says the role covered leading Americas GTM Sales Finance across marquee, enterprise and commercial accounts. He was Senior Director, Finance, Contracts & Pricing at VMware (2020–2023) and held Director of Finance Controller roles there (2016–2020).
Murray L.
LinkedInExperience: Vice President, Order-to-Cash & Revenue · ServiceNow
Former Vice President, Order-to-Cash & Revenue at ServiceNow (March 2024 to July 2025), a VP-level Finance & Accounting role. The profile also lists Sr Director Financial Operations at ServiceNow since March 2021, Sr Director OTC & Revenue at ServiceNow (2022–2024) and Director OTC at ServiceNow (2019–2021).
Paula Wall
LinkedInExperience: SVP, Strategic Finance · ServiceNow
Former SVP, Strategic Finance at ServiceNow (February 2022 to July 2023), where her profile says she led the strategic finance organization, a team of finance, business and operational partners to the executive leadership team. She was Senior Vice President Finance at VMware (2020–2022) and has been Senior Vice President Finance at Nutanix since 2024.
Raj Santhanam
LinkedInExperience: Senior Director, Finance · ServiceNow
Former Senior Director, Finance at ServiceNow (July 2018 to March 2026). He has been Vice President Finance at Freshworks since April 2026, and at NVIDIA he was Director, Finance (2016–2018), Director, Investor Relations (2014–2016) and Director Finance, India EMEA Region (2005–2014).
Choose the right perspective
Match the person's finance specialty to your question, since accounting and controls, corporate FP&A, go-to-market finance and order-to-cash involve different decisions. Check each role's dates so you know whether the person's ServiceNow experience is current or from an earlier period.
Questions to take into the conversation
- 01How does ServiceNow's finance team forecast bookings, billings and revenue?
- 02How does strategic finance at ServiceNow partner with product and go-to-market leaders on investment decisions?
- 03What changes did ServiceNow make to finance operations and controls as the company scaled?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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