Customer support software
Information technology professionals in Customer support software
IT professionals who manage customer support systems can explain how your organization will actually choose, connect, and maintain the tools your team depends on. They've made real decisions about which systems work together, what breaks during integration, and how to support staff when things go wrong.
Professionals to explore
01—10Bernard Slowey
LinkedInExperience: Senior Vice President, Digital Customer Success · Salesforce
Experience leading digital customer success organizations, driving AI-powered support experiences and technology adoption at enterprise scale.
Elisai Echevarria
LinkedInExperience: Director, Support Solutions and Applications · Datto
Experience directing IT systems and automation infrastructure supporting customer service operations, including enterprise platforms used by support teams at scale.
Francesco Di Mauro
LinkedInExperience: Senior Director Customer Support · Precisely
Experience directing customer support operations and service delivery, leading large support teams across enterprise software business environments.
Gregg Richter
LinkedInExperience: Senior Director, ITSM Platforms and Emerging Technology · Marriott International
Experience leading ITSM platform strategy and service desk operations supporting customer service and support technology for a large enterprise.
Hari Katla
LinkedInExperience: Senior Director of Product Management, Customer Support Systems and Business Analytics · Oracle
Experience leading product management for customer support systems and driving enterprise customer support service delivery and operations at a large scale organization.
Janet Jett
LinkedInExperience: Director of User Facing Services · Twilio
Experience leading global customer support operations and service desk strategy, building service maturity and support tooling for an enterprise IT organization.
Matthew Murtaugh
LinkedInExperience: Director of Platform Management Customer Service, Telephony & Customer Data · Pearson
Experience overseeing global customer service, call center and technical support platforms, leading enterprise technology solutions for customer service and support systems.
Matthew Reyes
LinkedInExperience: Senior Director of Customer Experience · Crunchyroll
Experience leading customer experience organizations and IT infrastructure supporting service operations, including automation and AI-enabled support systems.
Rajesh Krishnan
LinkedInExperience: Director - Customer Service Engineering · Albertsons Companies
Experience directing customer service engineering, leveraging Salesforce Service Cloud and AI-driven bots to support digital customer servicing platforms.
Sanjeev Angadi
LinkedInExperience: Sr. Manager - Customer Support & SFDC Subject Matter Expert (SME) · Qualys
Experience managing customer support operations and Salesforce systems, overseeing technical support engineers resolving issues for worldwide customers.
Choose the right perspective
Look for candidates who have personally selected or rejected support software, integrated it with existing systems, and dealt with the fallout when implementations didn't work as planned. Ask what they decided and why, not what they think should happen in theory.
Questions to take into the conversation
- 01Walk me through a time you chose one support system over another. What made you pick it, and what surprised you after implementation?
- 02When you integrated a new support tool with your existing systems, what took longer than expected and how did you handle it?
- 03Describe a support system that didn't work out. What went wrong and what would you do differently now?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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