Customer support software
Operations professionals in Customer support software
Operations leaders in customer support software have direct experience with the friction points that slow daily work. Talk with them about where their teams hit bottlenecks—handoffs between departments, exceptions that break standard processes, or capacity limits that force tradeoffs. Their answers reveal which operational problems matter most and which tools or process changes actually move the needle.
Professionals to explore
01—10Adam Pearson
LinkedInExperience: Vice President, Customer Success & Support Operations · Bullhorn
Has experience leading customer success and support operations, including workforce management and call center operations, within a software company.
Agata Giedrojć-Jakubowska
LinkedInExperience: Senior Director, Customer Support Operations · Vonage
Experience leading global customer support operations including product launch readiness, digital tooling, and process optimization for CCaaS and UCaaS lines.
Cedar Coleman
LinkedInExperience: Vice President of Customer Support Operations · ujet.cx
Experience leading customer support operations, customer success engineering, and telecommunications teams within a customer support software company.
Christopher Silva
LinkedInExperience: Director, Operations Customer Support · Workday
Experience directing customer support operations at an enterprise software company, building global support teams and implementing AI-driven support automation and CRM tooling.
Elad Bashi
LinkedInExperience: Director of Customer Operations & Strategic Delivery · KMS Lighthouse
Has experience directing customer operations and strategic delivery, including customer success orchestration, for a knowledge management software provider.
Erin Filsinger
LinkedInExperience: Sr Director Operations & Transformation · Zendesk
Experience leading enterprise customer operations, workforce strategy, and transformation initiatives within a customer support software company.
James Reddy
LinkedInExperience: Director, Customer Care Operations · Shutterstock
Experience directing customer care operations at a company using a customer support tech stack, focused on optimizing tools and vendor coordination for support delivery.
Kristine Nicasio
LinkedInExperience: Customer Success Operations Director · Magic
Has experience leading customer success operations, building workflows and improving customer experience systems within a customer support services organization.
Pradeep Manjegowda
LinkedInExperience: Director, Customer Experience Team Operations and Transformation · Aptean
Experience leading customer support operations and transformation at an enterprise software company, driving shift-left strategies and workflow design to improve resolution and reduce case volume.
Sandra Chacon
LinkedInExperience: Senior Manager, Global Support · AppZen
Experience building and leading global support operations and BPO vendor partnerships across SaaS and FinTech customer support organizations.
Choose the right perspective
Look for candidates who have owned specific operational metrics or workflows, not just overseen them. Ask about situations where they had to choose between speed, quality, or headcount. The best candidates can point to concrete changes they made and explain why those changes mattered to the business.
Questions to take into the conversation
- 01When a customer issue didn't fit your standard process, what happened and who had to step in?
- 02Tell me about a time when your team hit a capacity wall. What caused it and how did you solve it?
- 03Where do handoffs between teams create delays or rework, and what have you tried to fix it?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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