10 loyalty program experts

Experience: Director - Loyalty Program & Ancillary Revenue · Azul Linhas Aéreas Brasileiras

Director - Loyalty Program & Ancillary Revenue at Azul Linhas Aéreas Brasileiras since 2023. At Azul she was also General Manager - TudoAzul (loyalty program) and Azul Viagens (travel operator) (2019–2023) and Product Manager - TudoAzul (2015–2018). Another row shows Senior Consultant, Partner at Apsan Consulting Group (2011–2015).

Experience: Senior Vice President, Global Loyalty Marriott Bonvoy · Marriott International

Former Senior Vice President, Global Loyalty Marriott Bonvoy at Marriott International (2016–2025) and Global Officer, Loyalty, Cards and New Businesses (2025–2026); the profile says that role led Marriott Bonvoy, a community of over 250 million travelers, along with the co-branded credit card portfolio. Since 2026 he has been Chief Customer Officer, President of Ikon at Alterra Mountain Company.

Experience: Director, Loyalty EMEA · Hilton

Director, Loyalty EMEA at Hilton since 2018, and Senior Manager, Loyalty EMEA at Hilton from 2014 to 2017. The profile says she led the Hilton Honors loyalty programme within the Europe, Middle East and Africa region and managed a team. She was also Managing Associate at Auriemma Roundtables (2011–2014).

Experience: Sr. Director, Loyalty, Credit & Personalization · Macy's

Sr. Director, Loyalty, Credit & Personalization at Macy's since 2024, and Director, Loyalty & Credit at Macy's from 2022 to 2024. She was also VP, Customer Loyalty & Membership at Camping World (2021–2022), Director, Loyalty Programs at Ulta Beauty (2018–2021) and Sr. Manager, Loyalty Programs at Ulta Beauty (2017–2018).

Experience: Sr. Director, Head of Loyalty and Digital Channel Marketing · Zaxbys

Sr. Director, Head of Loyalty and Digital Channel Marketing at Zaxbys, which the profile describes as a restaurants company, since 2023. At Dunkin' she was Director of Loyalty (2021–2022), Director, Loyalty Marketing and Strategy (2020–2021) and Sr. Manager, Loyalty (2019–2020).

Experience: Managing Director, SkyMiles Loyalty Program · Delta Air Lines

Managing Director, SkyMiles Loyalty Program at Delta Air Lines since 2022, and the profile headline calls him head of the SkyMiles loyalty program. Other Delta Air Lines roles include Managing Director, Product Management & Revenue (2019–2022), Managing Director, Revenue Management (2017–2019) and Managing Director, Customer Experience (2015–2017).

Experience: Associate Vice President - Loyalty, Americas and Franchise · Hyatt

Associate Vice President - Loyalty, Americas and Franchise at Hyatt since 2024; the profile says the role drives and implements the strategic loyalty priorities for Americas and global franchise hotels. Other Hyatt roles include Director, Loyalty & Brands - Americas and Franchise (2021–2024) and Director, Loyalty - Europe, Africa, Middle East, and Southwest Asia (2014–2018).

Experience: Director of Loyalty Managing Director Etihad Guest · Etihad

Director of Loyalty Managing Director Etihad Guest at Etihad since 2023, and Director Loyalty, CRM and Sponsorships Managing Director Etihad Guest since 2026. Other Etihad roles include Manager Loyalty Program Product, Strategy & Travel Partnerships (2015–2018) and Lead, Commercial Partnerships (2018–2021). The profile lists loyalty product development and program strategy among his areas.

Experience: Head of Loyalty Marketing and Member Engagement · Hyatt

Former Head of Loyalty Marketing and Member Engagement at Hyatt (2016–2018). Other Hyatt roles include Director Loyalty Program (2000–2005), Director, Loyalty Program and Partnerships (2005–2007), Director Loyalty Marketing and Member Engagement (2007–2016) and Head of Experience Platform (2018–2020). The profile describes owning and leading loyalty program development, marketing and operations.

Experience: Senior Director, Head of Loyalty Platform Innovation and Partnerships · Albertsons Companies

Senior Director, Head of Loyalty Platform Innovation and Partnerships at Albertsons Companies since 2023; the profile says the role develops the vision, strategy and product roadmap to build and scale new loyalty innovations, including gamification. At Albertsons Companies she was also Senior Director, Loyalty-Subscriptions (2020–2023) and Director, Loyalty (2015–2019), and she was Sr Manager, Loyalty Partner Marketing at Safeway (2012–2013).