Enterprise SaaS
Operations professionals in Enterprise SaaS
Enterprise SaaS operations professionals manage the real constraints that slow adoption: staffing limits, approval delays, system handoffs, and exceptions that don't fit standard processes. Talk with them about where their teams actually got stuck during implementations and what they'd change about vendor support.
Professionals to explore
01—10Brenda Pozek
LinkedInExperience: Sr. Director of Operations · WellSky
Operations director at enterprise SaaS company with experience in service delivery, professional services, and healthcare technology.
Christine Kahn
LinkedInExperience: Senior Director, Customer Operations · Smartsheet
Operations director at enterprise SaaS company with experience in customer operations and professional services.
Daniel Baker
LinkedInExperience: Director of Operations, Strategic Buying Programs · Cisco
Operations director at enterprise software company with experience in sales operations, business transformation, and customer experience.
Derick Gill
LinkedInExperience: Senior Director Business Operations · SAP
Operations director at enterprise software company with experience in product operations, adoption metrics, and business planning.
Dinah Peng
LinkedInExperience: Senior Business Operations Manager, SaaS Governance Execution · Siemens Digital Industries Software
Operations manager at enterprise SaaS software company with experience in SaaS business model transformation and cloud adoption.
Fritz Brusch
LinkedInExperience: Director Sales Operations · Microsoft
Operations director at enterprise software company with experience in revenue operations and go-to-market strategy.
Keisha Wyckoff
LinkedInExperience: Director, Operations and Delivery - NAMER LATAM · Everseen
Operations director at SaaS company with experience in post-sale operations, implementation, and customer success.
Shelby Roshan
LinkedInExperience: Director, Business Operations · ServiceNow
Operations director at enterprise SaaS company with experience in business operations, program management, and financial analysis.
Stephanie Bruce
LinkedInExperience: Sr Director, GTM Operations · Docusign
Operations director at enterprise SaaS company with experience in go-to-market operations and partner strategy.
Sunny Sood
LinkedInExperience: Senior Director Business Operations · Workday
Operations director at enterprise SaaS company with experience in strategy execution, transformation, and operating model design.
Choose the right perspective
Look for candidates who have run operations teams or managed specific functions like onboarding, support, or deployment. Ask what they personally decided when capacity ran short or a customer needed something outside the normal path. Avoid those who only describe what their company did—you need people who made the calls.
Questions to take into the conversation
- 01Walk me through a time when your team couldn't keep up with customer requests. What broke first—staffing, process, or tools?
- 02Tell me about a handoff between your team and another group that regularly caused delays. What made it hard to fix?
- 03When you hit a capacity limit, how did you decide which customers or work to deprioritize?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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