Enterprise SaaS
10 renewals management experts
These ten professionals have held renewals leadership roles at software and technology companies, with renewals named in their own job titles. A reader can learn how technology companies organize and run the teams that renew customer contracts and subscriptions.
Professionals to explore
01—10Brianne Terry
LinkedInExperience: Director, Global Renewals · Boomi
Senior Director, Global Renewals at Boomi since 2026, with Director, Global Renewals at Boomi also listed since 2020. Former Sales Director, Account Expansion and Renewals (2018–2020) and Account Manager (2009–2018) at Boomi. The profile summary cites customer renewals, retention strategy and account management as areas of expertise.
Chelsey Hartung
LinkedInExperience: Director of Renewals and Customer Development · Infoblox
Former Director of Renewals and Customer Development at Infoblox (2020–2025) and Senior Director of Global Renewals at QAD (2025–2026), and Senior Director of Renewals at Anaplan since 2026. The profile summary describes leading global renewals, customer development and retention organizations across SaaS and enterprise software.
Jon McKellar
LinkedInExperience: Group Vice President - Americas and Public Sector Renewals · Splunk
Group Vice President - Americas and Public Sector Renewals at Splunk since 2023. Former Senior Director, Term Cloud Renewals for Americas (2022–2023) and Director, Term Cloud Renewals for Americas and Public Sector (2020–2022) at Splunk, and Director, Renewals - Americas at AppDynamics (2018–2020).
Katherine Melgoza
LinkedInExperience: Director, Renewals · Gigamon
Director, Renewals at Gigamon since 2020, a role the profile describes as overseeing a team of renewal representatives. Former Renewals Manager (2017–2020), Team Lead - Renewals Sales (2015–2016) and Renewals Rep (2013–2015) at Gigamon; the team lead role is described as leading the effort in renewing support in assigned regions.
Kersten Knickerbocker
LinkedInExperience: Director Customer Renewals · UKG
Director Customer Renewals at UKG since 2024, where the profile describes leading global WFM, OneView and EMEA HRSD renewals teams. Former Senior Manager Customer Renewals at UKG (2022–2024), described as leading US Manufacturing, EMEA WFM and EMEA HRSD renewal teams. Also former Renewal Sales Director at Micro Focus (2019–2020).
Louise Smale
LinkedInExperience: Director, Renewals - EMEA · Alteryx
Former Director, Renewals - EMEA at Alteryx (2022–2024) and Senior Director, Renewals & Growth Sales - International there (2024–2026), and Director - EMEA Renewals at Databricks since 2026. The profile describes leading a 30-person Renewals & Growth Sales function across EMEA and APAC, managing 2,500+ customers and a $200M ARR base.
Mark Yarrish
LinkedInExperience: Head of Renewals, Americas · Zoom
Head of Renewals, Americas at Zoom since 2026, where the profile says the role leads an organization of 8 leaders and 100 employees responsible for renewal strategy, retention and revenue protection. Former Manager, Americas Direct Renewals (2023–2026) and Manager, UpMarket and International Renewals (2020–2023) at Zoom, and Manager, Global Renewals at GE Vernova (2019–2020).
Nikki Nash
LinkedInExperience: Director of Renewals - Customer Experience · Ericsson
Former Director of Renewals - Customer Experience at Ericsson (2021–2025), where the profile says the role led global post-sale revenue, retention, renewals and revenue operations across commercial, federal and public sector portfolios and owned renewal outcomes and recurring revenue performance. Former Renewals Sales Leader at Palo Alto Networks (2018–2020) and Renewals Sales Manager at DELL at Dell Technologies (2014–2017).
Sarah Accorto
LinkedInExperience: Director of Software Renewals · Lumivero
Director of Software Renewals at Lumivero since 2025, where the profile describes leading renewal performance across the U.S. and APAC for a multi-product SaaS portfolio, with responsibility spanning retention, expansion, forecasting, pricing and contract strategy, churn risk, operational design and team execution. Former Director of Customer Success at Lumivero (2024–2025).
Yulia Chistyakova
LinkedInExperience: Director, Renewals & Customer Success, UK&Irl, Nordics, Russia&CIS · Veeam Software
Senior Director, Renewals & Customer Success UK&Irl, Nordics, Benelux at Veeam Software since 2023, and former Director, Renewals & Customer Success, UK&Irl, Nordics, Russia&CIS there (2020–2022). Other listed Veeam Software roles include Manager - Global Renewals Specialists (2018–2019) and Renewals Manager, SEMEA (2016–2017).
Choose the right perspective
Match the person's renewals motion to yours, since renewing a few large enterprise contracts differs from handling thousands of smaller subscriptions or channel renewals. Also decide whether you need help setting up a renewals function and its forecasting, or with running an established team and its targets.
Questions to take into the conversation
- 01Should renewals sit with customer success, account management or a dedicated renewals team, and why?
- 02How far ahead of contract end do you start working a renewal, and what triggers an escalation?
- 03How do you build a renewal forecast that leadership can trust, and which risk signals feed into it?
Reaching renewals management experts
How can I contact one of these renewals management experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 10 companies, including Boomi, Infoblox and Splunk, based on profile data retrieved on October 4, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach renewals management experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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