10 ServiceNow AI and data science leaders
Luke Hagstrand, VP, Enterprise AI, heads this list of ServiceNow AI and data science leaders, who also hold senior director, director and global head titles in AI engineering, AI transformation and AI programs. A reader can learn how AI and data science leaders work at ServiceNow from people who have held the role.
Professionals to explore
Alexis Lee
LinkedInExperience: Senior Director, AI Technology Programs · ServiceNow
Alexis Lee has been Senior Director, AI Technology Programs at ServiceNow since May 2022. Alexis Lee was Senior Manager Information Technology Operations at ServiceNow from 2017 to 2022 and Business Systems Analyst there from 2011 to 2017, and describes experience leading enterprise software initiatives, AI-driven business solutions and digital transformation programs.
Gianpaolo Fava
LinkedInExperience: Global Head of AI Acceleration · ServiceNow
Gianpaolo Fava has been Global Head of AI Acceleration at ServiceNow since January 2026, where the listing says Gianpaolo Fava created and leads the AI Engineering and Data Engineering teams for Sales and Sales Operations. Gianpaolo Fava was Global Head of Digital Center of Excellence at ServiceNow from 2025 to 2026 and VP, Digital Sales & Global Head of Deal Strategy at SAP from 2023 to 2025.
Jason Bell
LinkedInExperience: Director - AI Transformation · ServiceNow
Jason Bell has been Director - AI Transformation at ServiceNow since November 2024, where the listing describes strategic transformation and value realisation work aligning Go-to-Market and Product Development within AI augmented workflows. Jason Bell was Transformation Director at Cognizant from 2022 to 2024 and Business Transformation Director at Majorel from 2015 to 2022.
Jeff Dean
LinkedInExperience: Director - GTM & AI Strategy, Digital Technology · ServiceNow
Jeff Dean has been Director - GTM & AI Strategy, Digital Technology at ServiceNow since July 2025, based in San Diego, California. Jeff Dean was Principal at Boston Consulting Group (BCG) from 2024 to 2025 and Project Leader there from 2022 to 2023, and describes work driving growth strategy, large transformations and operating model innovations.
Luke Hagstrand
LinkedInExperience: VP, Enterprise AI · ServiceNow
Luke Hagstrand has been VP, Enterprise AI at ServiceNow since October 2025, where the listing says Luke Hagstrand leads Enterprise AI strategy, AI technology stewardship and agentic transformation initiatives across the Digital Technology organization. Luke Hagstrand was Head of Enterprise AI at Boomi from 2023 to 2025 and VP Experience Personalization at Comcast from 2016 to 2023.
Rajeev Singh
LinkedInExperience: Director, Analytics & AI Transformation · ServiceNow
Rajeev Singh has been Director, Analytics & AI Transformation at ServiceNow since March 2021, and the listing says Rajeev Singh led AI Control Tower as Customer Zero and built C-suite dashboard programs. Rajeev Singh was Senior Manager, Data & Analytics at ServiceNow from 2016 to 2021 and Senior IT Manager Data Management & CRM at NetApp from 2005 to 2016.
Ravi R.
LinkedInExperience: Director, GTM Infrastructure, AI & Automation · ServiceNow
Ravi R. has been Director, GTM Infrastructure, AI & Automation at ServiceNow since April 2024, based in Santa Clara, California, and describes a focus on AI-led GTM transformation and product strategy and operations. Ravi R. was Principal, Enterprise Cloud at Atlassian from 2021 to 2024 and Sr. Manager - Cloud Commerce Platform at VMware from 2017 to 2021.
Ronnie Tung
LinkedInExperience: Director, Risk AI, Analytics and Automation · ServiceNow
Ronnie Tung has been Director, Risk AI, Analytics and Automation at ServiceNow since February 2025, and describes a focus on risk, audit and compliance transformation. Ronnie Tung was Senior Manager, Audit, Risk and Control Assurance Operations at ServiceNow from 2021 to 2025 and Senior Internal Product Manager (Audit, Risk and Compliance Operations) there from 2020 to 2021.
Senthil Kumar V.
LinkedInExperience: Senior Director - Agentic Engineering, Enterprise AI · ServiceNow
Senthil Kumar V. has been Senior Director - Agentic Engineering, Enterprise AI at ServiceNow since January 2026. Senthil Kumar V. was Director Enterprise AI Architecture there from 2024 to 2025 and Director AI & Machine Learning from 2022 to 2023, when the listing says a 15-member team built a virtual agent for task automation and an ML signal processing platform for ServiceNow's support operations.
Sibanjan Das
LinkedInExperience: Director, AI Engineering · ServiceNow
Sibanjan Das has been Director, AI Engineering at ServiceNow since February 2026, within the AI CoE, where the listing says Sibanjan Das leads AI engineering strategy and execution across AI product development, AI Operations and business AI systems. Sibanjan Das was Senior Manager, Data Science at ServiceNow from 2022 to 2026 and Manager, Data Science there from 2020 to 2022.
Choose the right perspective
Pick the person whose own role sits closest to the business function or AI program behind your decision. Check the start dates of each role to see how recent the experience is.
Questions to take into the conversation
- 01How have you decided which internal teams or workflows get AI support first, and what did you learn from that choice?
- 02What has it taken to move an internal AI project from a pilot into everyday use by employees?
- 03How have you measured whether an AI program inside the business was worth continuing?
Reaching ServiceNow AI and data science leaders
How can I contact one of these ServiceNow AI and data science leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: ServiceNow, based on profile data retrieved on October 26, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach ServiceNow AI and data science leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these ServiceNow AI and data science leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.