10 U.S. Bank customer service leaders
Kyle McDaniel, SVP Head of General Servicing - Consumer and Card Servicing, opens this list of U.S. Bank customer service leaders, which also includes leaders of customer experience, contact centers, complaints and client servicing at the bank. A reader can learn how customer service leaders work at U.S. Bank from people who have held the role.
Professionals to explore
Danielle Gjovik
LinkedInExperience: VP, Client Experience Director - Treasury Client Onboarding & Servicing · U.S. Bank
Danielle Gjovik has been VP, Client Experience Director - Treasury Client Onboarding & Servicing at U.S. Bank since June 2025, based in Minneapolis, Minnesota. At U.S. Bank, Danielle Gjovik was also VP, Senior Product Manager from 2023 to 2025 and VP, Principal Agile Product Coach from 2022 to 2023.
David Dowling, FCI ,LCOI
LinkedInExperience: Senior Vice President -Enterprise Complaints & Customer Assurance · U.S. Bank
David Dowling holds the title Senior Vice President -Enterprise Complaints & Customer Assurance at U.S. Bank, a row the profile dates from July 2003 with no end date, based in the Dublin area. At Elavon Europe, David Dowling was Global Head of Customer Assurance (Payments) - SVP from 2021 to 2024 and has held the title Global Head of customer Restitution-Vice President there since 2018.
Jason Eckert
LinkedInExperience: Vice President, Enterprise Solutions Director, Business Enablement · U.S. Bank
Jason Eckert has been Vice President, Enterprise Solutions Director, Business Enablement at U.S. Bank since July 2026, based in Portland, Oregon, setting strategic direction and execution roadmaps for enterprise-wide contact center initiatives. At U.S. Bank, Jason Eckert was Vice President, Contact Center Director from 2020 to 2026, and was Call Center Director at AAA Oregon/Idaho from 2016 to 2018.
Kathy Straley
LinkedInExperience: Former Senior Vice President, Contact Center Agent Effectiveness · U.S. Bank
Kathy Straley is a former Senior Vice President, Contact Center Agent Effectiveness at U.S. Bank, a role held from October 2018 to July 2022, based in Shawnee, Kansas. At U.S. Bank, Kathy Straley was also VP, Training and Employee Engagement from 2011 to 2017 and Training and Recruiting Group Manager from 2010 to 2011.
Kelly H.
LinkedInExperience: Former Head of OmniChannel Service Operations · U.S. Bank
Kelly H. is a former Head of OmniChannel Service Operations at U.S. Bank, a role held from September 2016 to May 2020, and was Executive Vice President at U.S. Bank from 2020 to 2023. Kelly H. was Head of Customer Service / Contact Center Operations at MetLife from 2013 to 2016 and SVP Customer Service at JPMorganChase from 2006 to 2013.
Kevin Collier, MBA
LinkedInExperience: Senior Vice President, Customer Experience · U.S. Bank
Kevin Collier has been Senior Vice President, Customer Experience at U.S. Bank since January 2019, based in Minneapolis, Minnesota, with a profile headline that includes Financial Operations Executive and Contact Center Leader. Kevin Collier was Senior Vice President at US Bank from 2017 to 2018 and EVP Operations at TCF Bank from 2014 to 2017.
Kyle McDaniel
LinkedInExperience: SVP Head of General Servicing - Consumer and Card Servicing · U.S. Bank
Kyle McDaniel has been SVP Head of General Servicing - Consumer and Card Servicing at U.S. Bank since August 2026, based in Cincinnati, Ohio, and the profile describes expertise leading contact center and servicing organizations. At U.S. Bank, Kyle McDaniel was also SVP Execution and Enablement from 2025 to 2026, SVP Strategy and Insights Director from 2024 to 2025 and VP Site Manager from 2016 to 2021.
Margie Marchese
LinkedInExperience: VP, Director of Support and Customer Experience · U.S. Bank
Margie Marchese has been VP, Director of Support and Customer Experience at U.S. Bank since May 2021, a role the listing places in Portland, Oregon. The listing shows no other employer for Margie Marchese, so this U.S. Bank support and customer experience role, current with no end date, is the experience the profile covers.
Matthew Coryell
LinkedInExperience: Service Experience Enablement Director · U.S. Bank
Matthew Coryell has been Service Experience Enablement Director at U.S. Bank since December 2025, working in Tempe, Arizona, in a role whose description opens with driving strategic change. At U.S. Bank, Matthew Coryell was also Process Enablement Director from 2023 to 2026, and was Head of Servicing Support at Union Bank from 2017 to 2019 and Director Operations Business Management there from 2019 to 2023.
Richard Weeks
LinkedInExperience: Vice President, Omnichannel Service Pathways Director · US Bank
Richard Weeks has been Vice President, Omnichannel Service Pathways Director at US Bank since November 2016, based in Oakland, California, a role the profile tags as Level: Executive. Richard Weeks also holds the title Senior Vice President & Head of Conversational Experiences - Consumer Digital Office at US Bank, a role the profile lists as current with no start date.
Choose the right perspective
Match the person's area, such as consumer and card servicing, support and customer experience, treasury client servicing or complaints, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at U.S. Bank?
- 02How do you decide which customer issues a contact center should resolve on the first contact and which go to specialist teams?
- 03What has your own work taught you about introducing new service channels without hurting the customer experience?
Reaching U.S. Bank customer service leaders
How can I contact one of these U.S. Bank customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 2 companies: U.S. Bank and US Bank, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach U.S. Bank customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.