Insurance
10 USAA executives
These ten current and former USAA executives include the company's current CFO, a former CFO, business-unit presidents and chief risk, underwriting, claims, information and communications officers. Readers can learn how USAA leaders approach its insurance, banking and life businesses, financial management, risk and member service.
Professionals to explore
01—10Brandon Carter
LinkedInExperience: Chairman & President, Life Company · USAA
Former Chairman & President, Life Company at USAA (2014–2026). His other USAA roles include Vice President Experience Management, General Manager Phoenix Operations (2011–2014), Vice President - Wealth Management (2008–2011) and Assistant Vice President - Life and Investment Company Operations (2006–2008).
Brett Seybold, CFA, MBA
LinkedInExperience: EVP, Chief Financial Officer · USAA
EVP, Chief Financial Officer at USAA since 2024, and former SVP - Sr. Financial Officer, Property & Casualty Insurance (2024) and SVP - Finance, Corporate Treasurer, Chief Transformation Officer (2018–2024) at USAA. His profile says he provides executive leadership for the association's accounting, investment, financial planning and reporting, third-party management and global services delivery.
Brian Goldman
LinkedInExperience: Chief Risk Officer (CRO) · USAA
Chief Risk Officer (CRO) at USAA since 2025, and former Chief Risk Officer (CRO) at Comerica Bank (2023–2025). He was also Managing Director - Head of Operational Risk - Citibank NA (2021–2023) and Managing Director, Head of Operational Risk - ICG at Citi (2020–2023), and Head Of Operational Risk at Goldman Sachs (2018–2020).
Kathleen Ores Walsh, FCAS
LinkedInExperience: Chief Underwriting Officer · USAA
Chief Underwriting Officer at USAA since 2024, and former Vice President, Pricing & Product Analytics at USAA (2018–2023). She was also Chief Actuary - Personal Lines at The Hartford (2023–2024) and has been a Member of the Board of Directors of the Casualty Actuarial Society since 2023.
Laura Bishop
LinkedInExperience: EVP, Chief Financial Officer · USAA
Former EVP, Chief Financial Officer at USAA (2014–2020), and former SVP, Deputy Chief Financial Officer (2012–2014) and SVP, Financial Business Solutions (2008–2011) at USAA. Her profile says that as a member of the Executive Council she was responsible for developing and executing strategy and directing enterprise-wide financial management and reporting.
Lindsey O'Neill
LinkedInExperience: EVP, Chief Communications & Public Affairs Officer · USAA
EVP, Chief Communications & Public Affairs Officer at USAA since 2025. Other USAA roles on the profile include Chief Corporate Affairs Officer (2024–2025), SVP, Chief Communications & Corporate Responsibility Officer (2022–2024), VP, Chief Communications Officer (2020–2022) and AVP, CEO Chief of Staff (2020).
Mica Carawan, CPCU
LinkedInExperience: Chief Claims Officer · USAA
Chief Claims Officer at USAA since 2026, leading USAA's P&C Claims Organization according to the profile. Other USAA roles include VP, Member Value Office Orchestation (2025–2026), AVP, Portfolio Management (2024–2025) and AVP Auto Non-Injury Claims (2022–2024).
Pankaj Kumar
LinkedInExperience: Chief Information Officer, USAA Bank · USAA
Chief Information Officer, USAA Bank at USAA since 2023, and former EVP, Global CIO at FIS (2020–2023); his FIS roles also include EVP, Technology (2019) and CIO, Banking and Payments (2017–2019). His profile says the USAA role involves leading digital ecosystem vision and experience and building competitive, secured and trusted products.
Randy Termeer
LinkedInExperience: President, Property and Casualty · USAA
President, Property and Casualty at USAA since July 2022; his USAA roles also include President, Property and Casualty (Interim) in 2022, Auto and Small Commercial General Manager, Property and Casualty (2017–2022) and Chair USAA International Limited and Société Anonyme since 2020. He is also a former SVP, COO and CUO of Chubb Overseas General, A&H Division (2016–2017).
Robert Arena
LinkedInExperience: President, USAA Life Insurance Company · USAA
President, USAA Life Insurance Company at USAA since 2026, a role his profile places in General Management. He is former President Co-President (2017–2025), President, Retirement and Life (2016–2017) and President, Retirement (2013–2015) at Global Atlantic, where he was also an Advisor in 2025.
Choose the right perspective
Choose a company-level officer for questions about enterprise finance, risk or communications, and a business-unit president or functional chief for questions about a specific insurance, banking or claims operation. Note whether the person's USAA role is current or former, since practices may have changed since they left.
Questions to take into the conversation
- 01How does USAA decide which new insurance or banking products to launch for its members?
- 02What does a vendor or partner need to show to pass USAA's risk and procurement review?
- 03How does USAA balance underwriting discipline with member service after large catastrophe events?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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