Insurance
10 USAA IT directors
These ten current USAA IT directors hold director-level IT roles at USAA. A reader can learn how IT directors work at USAA from people who have held the role.
Professionals to explore
01—10Aaron Van Heldorf
LinkedInExperience: Director of IT · USAA
Director of IT at USAA since January 2022, with a headline naming Bank IT. At USAA Aaron Van Heldorf was also Senior Manager, Information Technology (2019–2022), Lead Software Engineer (2015–2018), Senior Software Engineer (2013–2015) and Software Engineer (2007–2013).
Bill Riebe
LinkedInExperience: Director Of Information Technology · USAA
Director Of Information Technology at USAA since June 2021, with a headline naming the Technology Business Management (TBM) Office. Bill Riebe was also Sr. Manager, Change Management Lead (2019–2021) and Sr Manager, Operations Program Analyst (2016–2019) at Amgen, and IT Manager, Web Team at Arizona Public Service (2011–2016).
Chris Keating
LinkedInExperience: Director of IT · USAA
Director of IT at USAA since April 2023, based in Charlotte, North Carolina, with a headline naming the AML Program. Chris Keating was also Senior Digital Product Manager - Customer Due Diligence Tools at Wells Fargo (2016–2023) and SVP, Senior Project Manager - Finance Technology at Bank of America (2013–2014).
Christie Canedo, MBA, SPC, SA
LinkedInExperience: Director, Information Technology (Bank IT) · USAA
Director, Information Technology (Bank IT) at USAA since April 2021, based in Jacksonville, Florida. Christie Canedo was also VP IT Director Development Manager at TIAA Bank (2017–2020) and SVP Senior Technology Manager - Wholesale Credit Technology Transformation at Bank of America (2012–2015).
Dwayne Wilson
LinkedInExperience: Director of IT (emphasis on Innovation) · USAA
Director of IT (emphasis on Innovation) at USAA since October 2019, based in Plano, Texas, with a headline noting named-inventor status on multiple US patents. Dwayne Wilson was also Vice President, Technology Manager at Bank of America (2017–2019) and VP - Sr Business Analyst (ServiceNow) at Citi (2014–2017).
James Hunter
LinkedInExperience: Director of Information Technology · USAA
Director of Information Technology at USAA since January 2023, based in San Antonio. James Hunter was also Director, Information Technology - Personalization (2021–2022), Senior Information Technology Manager (2018–2021) and Software Developer & Integrator (2012–2018) at USAA, and Engineering Manager at Twitter (2022–2023).
Jeffrey Rohr
LinkedInExperience: Director of IT, Data and Configuration Management · USAA
Director of IT, Data and Configuration Management at USAA since June 2021, with a headline describing Jeffrey Rohr as Head of Data and Configuration Management. Jeffrey Rohr was also Head of Configuration Management at Wells Fargo (2017–2021), Vice President, Cloud Operations at SumTotal Systems (2014–2017) and Executive Director at UBS (1998–2014).
Jordan Wester
LinkedInExperience: Director, Information Technology | P&C · USAA
Director, Information Technology | P&C at USAA since April 2025, based in the San Antonio area. Jordan Wester was also Director, Information Technology | Development & Engineering Services at USAA (2019–2021), and Chief Operating Officer (2024) and VP, Professional Services (2021–2024) at Protagona.
Lakshmi N. Daruru
LinkedInExperience: Director - Information Technology · USAA
Director - Information Technology at USAA since November 2023, based in Dallas, Texas. Lakshmi N. Daruru was also Program Director (2021–2023), Cloud & Infra Services Ops Head Sr. Program Manager (2017–2021) and Director of Technology Services Program Manager (2012–2017) at Wipro.
Malcolm Bihm, MBA
LinkedInExperience: Director of Information Technology · USAA
Director of Information Technology at USAA since July 2022, based in San Antonio, in a role the profile lists in the Engineering and Technical department at director level, with a headline naming artificial intelligence. At USAA Malcolm Bihm was also Senior Information Technology Manager (2020–2022) and Senior Project Manager (2018–2020).
Choose the right perspective
Match the person's IT area, such as bank IT, property and casualty, data and configuration management, technology business management, innovation or AML program systems, to the question you need answered. Check each person's start date in the current role so you know which period they can speak to.
Questions to take into the conversation
- 01How does an IT director at a large insurer and bank organize delivery for one line of business?
- 02What does technology business management involve inside a large financial services IT organization?
- 03How do financial services companies run configuration management and data programs across their technology estate?
Reaching USAA IT directors
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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