Insurance
10 USAA operations leaders
These ten people hold or have held operations leadership roles at USAA, including USAA's chief operating officer and leaders of bank and claims operations. A reader can learn how operations leaders at USAA build and run their teams.
Professionals to explore
01—10Bill Andryusky
LinkedInExperience: Head of Operations · USAA
Head of Operations at USAA since March 2024, described in the profile as the USAA executive responsible for all bank operations, including consumer lending underwriting, fulfillment and servicing, member debt solutions, deposit operations and credit card operations. Bill Andryusky has also been Head of Credit Operations at USAA since 2020 and was SVP, Head of Retail Credit Operations at Truist until 2020.
Bill Reardon
LinkedInExperience: Director, Operational Governance · USAA
Director, Operational Governance at USAA since January 2018, a director-level operations role according to the profile. Bill Reardon was also Senior Vice President Head National Operations at Loanwise Financial (2017–2018), Vice President Head Retail Operations at Stearns Lending, Inc (2016–2017) and Head National Operations at Veterans United Home Loans (2012–2016).
Christin Giesen
LinkedInExperience: Executive Director, Bank Operations Shared Services · USAA
Executive Director, Bank Operations Shared Services at USAA since November 2021, a director-level operations role according to the profile. Christin Giesen was also Managing Director, Strategic Initiatives for Operations at MUFG (2018–2021) and Director of Strategic Initiatives - Integrated Services of the Americas at MUFG (2016–2018).
Jessa Allison
LinkedInExperience: Executive Head of Operations · USAA
Executive Head of Operations at USAA since April 2022, where the profile says Jessa Allison leads end-to-end operations and strategic planning. Former Director, Business Strategy and Planning - Head of Operations at USAA (2020–2022) and Business Strategy and Planning Director - Head of Operations at USAA (2017–2019).
Julie Signorille-Browne
LinkedInExperience: Chief Operating Officer · USAA
Chief Operating Officer at USAA since February 2025, a C-level role according to the profile, and former Chief Controls Officer - PMO Transformation Executive at USAA (2024–2025). Julie Signorille-Browne was also Senior Executive Vice President & Chief Operating Officer at Flagstar Bank (2023–2024) and Chief Operating Officer - Consumer at Citizens Bank (2017–2021).
Kevin Jackson
LinkedInExperience: Director, Claims Operations · USAA
Director, Claims Operations at USAA since October 2023. Kevin Jackson was also Senior Business Process Owner at USAA (2021–2023) and Manager of Claims Operations at USAA (2018–2021), and held Third Party Injury Adjuster (2017–2018) and First Party Injury Adjuster (2015–2017) roles at USAA.
Kristen Bohac
LinkedInExperience: Director of Operations · USAA
Director of Operations at USAA since December 2022, a director-level operations role according to the profile. Kristen Bohac was also Manager at USAA (2019–2022), held Claims Adjuster roles at USAA (2017–2019 and 2010–2013) and was a Special Education Teacher at Northside ISD (2015–2017).
Sandy Carver
LinkedInExperience: Director - Bank Operations · USAA
Director - Bank Operations at USAA since August 2017, a director-level operations role according to the profile. Sandy Carver was also I T Technical Manager (2013–2017), Project Manager (2010–2013) and Release Manager (2004–2010) at USAA, and I T Systems Integrator at USAA (2001–2004).
Susan Stintsman
LinkedInExperience: Executive Director Operations · USAA
Executive Director Operations at USAA since February 2009, a director-level operations role according to the profile. It is the only role the listing shows for Susan Stintsman, so the listing gives no detail on other employers or on any earlier positions she held at USAA.
Valerie Ramsey, MBA
LinkedInExperience: Director Of Operations · USAA
Director Of Operations at USAA since December 2020, based in Las Vegas, Nevada, according to the profile. Valerie Ramsey was also Executive Operational Planning Manager Chief of Staff at USAA (2011–2013), serving as chief of staff to the SVP of Member Experience/Channel Management, and Business Architect Process Engineer at USAA (2009–2012).
Choose the right perspective
Match the leader's area to your question, since the rows cover different parts of USAA's operations, such as bank operations and claims operations. Check whether each person's USAA role is current or past before relying on it for how the company works today.
Questions to take into the conversation
- 01How does USAA organize operations across its banking and insurance businesses?
- 02What has worked when moving lending, servicing or claims work onto new systems and processes?
- 03How does an operations leader at a large financial services company balance service levels, cost and regulatory controls?
Reaching USAA operations leaders
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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