10 ADT operations leaders
Fawad Ahmad, Chief Operating & Customer Officer at ADT, leads this list of ADT operations leaders, who also include vice presidents of operations, service center operations and field operations training and support and directors of fleet and call center operations. A reader can learn how operations leaders work at ADT from people who have held the role.
Professionals to explore
Amy Root
LinkedInExperience: Vice President Operations Service Centers · ADT
Amy Root has been Vice President Operations Service Centers at ADT since March 2022, based in Churchville, New York. Amy Root also held the roles of Senior Director Of Operations at ADT from 2019 to 2022 and Director Operations Support Centers from 2015 to 2019, and lists front line supervisor and front line agent roles at the company dating from 2002.
Carol McMasters
LinkedInExperience: Director, Call Center Operations at ADT DIY · ADT
Carol McMasters has been Director, Call Center Operations at ADT DIY since October 2017, based in Wilmington, Delaware, with the role located in Langhorne, Pennsylvania. Carol McMasters was Vice President, Vendor Management Office (VMO) at The Bancorp from 2016 to 2017 and Director, Call Center Operations at ALERT 360 from 2009 to 2014.
Charles Fisher
LinkedInExperience: Vice President, Field Operations Training & Support · ADT
Charles Fisher has been Vice President, Field Operations Training & Support at ADT since August 2010, based in the Dallas-Fort Worth Metroplex. Charles Fisher was Vice President, Regional Operations at Broadview Security (formerly Brinks Home Security) from 2009 to 2010 and Vice President, National Technical Operations at Brinks Home Security Inc. from 2006 to 2009.
Donna Fenchel
LinkedInExperience: Sr Director, Operations Support and Program Management · ADT
Donna Fenchel has been Sr Director, Operations Support and Program Management at ADT since June 2012, based in Saint Johns, Florida. Donna Fenchel also lists a Sr. Director IT role at ADT dating from 1993 and a Master Black Belt role at the company from 2005 to 2007, and gives operations support as the focus of their profile.
Fawad Ahmad
LinkedInExperience: Chief Operating & Customer Officer · ADT
Fawad Ahmad has been Chief Operating & Customer Officer at ADT since April 2025, based in Boca Raton, Florida. Fawad Ahmad was Chief Strategy & Transformation Officer at State Farm from June 2024 to April 2025, has served as a Board Member at Radian since 2023 and describes executive work across the insurance, ecommerce and retail sectors.
Helton Oliveira
LinkedInExperience: Senior Director HV Operations · ADT
Helton Oliveira has been Senior Director HV Operations at ADT since June 2017 and Senior Director Business Intelligence and AI Ops since January 2025, based in Boca Raton, Florida. Helton Oliveira was Director Field Operations at Protection 1 Security Solutions from 2014 to 2017 and Installation Team Manager at ADT from 1995 to 2009.
Jimmy Pang
LinkedInExperience: Senior Director, Fleet Operations · ADT
Jimmy Pang has been Senior Director, Fleet Operations at ADT since September 2024, based in the New York City Metropolitan Area. Jimmy Pang was Associate Director, Fleet Support & Strategy at Verizon from 2023 to 2024 and has chaired the Fleet Management Advisory Council of NTEA – The Work Truck Association since 2021.
Kevin Adams
LinkedInExperience: Director Of Operations · ADT
Kevin Adams has been Director Of Operations at ADT since January 2020, based in Lakeland, Florida, with a profile headline of Senior Director Of Operations at ADT. Kevin Adams also lists a Regional Operations Manager role at ADT dating from 2014, Area Operations Manager from 2008 to 2014 and Regional Installation Director from 2003 to 2006.
Larry Scarvace
LinkedInExperience: Vice President Operations · ADT
Larry Scarvace has been Vice President Operations at ADT since March 2021, based in the United States, with a profile headline about helping businesses manage their security needs. Larry Scarvace also lists a Regional Sales Manager role at ADT from 2020 to 2021 and an Enterprise Sales Manager role at Spectrum Enterprise from 2017 to 2020.
Peter Kerrigan
LinkedInExperience: Director of Operations - TE · ADT
Peter Kerrigan has been Director of Operations - TE at ADT since February 2024, based in Jacksonville, Florida. Peter Kerrigan also held the roles of General Manager of Sales and Operations at ADT from 2023 to 2024, General Sales Manager from 2021 to 2022 and Regional Manager of Field Services - Florida, Georgia, and Carolinas from 2018 to 2021.
Choose the right perspective
Match the person's scope, such as field service and installation, customer service centers, fleet or regional operations, to the decision you face. Check whether the operations role is current or ended to judge how recent their view is.
Questions to take into the conversation
- 01What did you change first when you took on your operations role, and why?
- 02How do you decide which field or service center problems need your attention and which local leaders should own?
- 03What has your own work taught you about running installation and service operations across many locations?
Reaching ADT operations leaders
How can I contact one of these ADT operations leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: ADT, based on profile data retrieved on October 23, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach ADT operations leaders?
You choose the offer, starting at $5 per person. The offer is what the person receives, and Instant Expert's fee is added on top, so a $100 offer costs you $125. The fee is 20% of what you pay. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
Can an AI agent ask one of these ADT operations leaders a question?
Yes. An agent with a USDC wallet on Base can ask one question without an Instant Expert account. It names the person, for example by the LinkedIn URL on this page, and pays per ask over x402 (HTTP 402). The person answers in writing or by voice note, and if nobody answers within 7 days, the payment goes back to the wallet automatically. Claude and ChatGPT can do the same through the Instant Expert connector: setup is at /docs/mcp for Claude and /docs/chatgpt for ChatGPT. x402 docs
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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