10 M&T Bank customer service leaders
Justin D. Poser, EVP, Enterprise Customer Contact, opens this list of M&T Bank customer service leaders, which also includes directors of contact center operations and customer support services and a senior vice president in customer advocacy. A reader can learn how customer service leaders work at M&T Bank from people who have held the role.
Professionals to explore
Bill Stamp
LinkedInExperience: Director of Contact Center Customer Growth · M&T Bank
Bill Stamp is a former M&T Bank contact center leader who was Director of Contact Center Customer Growth there from 2023 to 2026, in the Customer Service department at the Director level, and Customer Journey Owner, Senior Vice President from 2021 to 2023. Bill Stamp has been SVP, Branch Regional Executive at Broadview at Broadview Federal Credit Union since September 2026.
Carolyn Biks
LinkedInExperience: Customer Experience - Customer Advocacy Transformation · M&T Bank
Carolyn Biks has held a Customer Experience - Customer Advocacy Transformation role at M&T Bank since August 2021 and has been Senior Vice President there since April 2022, based in Stony Brook, New York. Carolyn Biks was VP, Head of complaints at JP Morgan Chase Commercial bank from 2018 to 2021 and VP, Complaints Manager at Chase Auto Finance and Student Loans from 2012 to 2015.
Justin D. Poser
LinkedInExperience: EVP, Enterprise Customer Contact · M&T Bank
Justin D. Poser has been EVP, Enterprise Customer Contact at M&T Bank since October 2022, based in Greater Philadelphia. At M&T Bank, Justin D. Poser was EVP, Chief Marketing Officer of M&T Bank and Wilmington Trust Business Lines from 2019 to 2022 and Head of Commercial, Wealth, MTS, Institutional, and Enterprise Content Marketing from 2015 to 2019.
Kathleen Evans
LinkedInExperience: Senior Vice President · M&T Bank
Kathleen Evans has been Senior Vice President at M&T Bank since May 2004, working in Millsboro, Delaware, as a customer support manager for financial servicing products whose team services retail and business banking products by responding to customer inquiries and complaints. Kathleen Evans was Vice President at Bank of America from 1995 to 2004.
Laurie Abramo
LinkedInExperience: SVP- Director of the Homeowner Assistance Center · M&T Bank
Laurie Abramo has been SVP- Director of the Homeowner Assistance Center at M&T Bank since April 1996, based in Buffalo, New York. The profile's headline and about section both name the SVP- Director of the Homeowner Assistance Center role at M&T Bank.
Michael Mckenzie
LinkedInExperience: Director Customer Support Services · M&T Bank
Michael Mckenzie has been Director Customer Support Services at M&T Bank since January 2013, and the profile places the role in the Customer Service department at the Director level. Michael Mckenzie was also Customer Service Team Manager at HDFC Bank from 2002 to 2012, according to the profile.
Paul Zimniewicz
LinkedInExperience: Director Enterprise Capabilities, Transformation and Operations (Contact Center) · M&T Bank
Paul Zimniewicz has been Director Enterprise Capabilities, Transformation and Operations (Contact Center) at M&T Bank since September 2022, based in Buffalo, New York, with a profile headline that adds SVP to the title. At M&T Bank, Paul Zimniewicz was Senior Vice President - Contact Center Shared Services and Strategy Manager from 2016 to 2022 and Administrative VP - Manager Telephone Customer Service (Retail/Online/Small Business/Client Service) from 2013 to 2016.
Philip Barbagallo
LinkedInExperience: Leader of the M&T Bank Contact Center, Group Vice President · M&T Bank
Philip Barbagallo is a former M&T Bank contact center leader who was Leader of the M&T Bank Contact Center, Group Vice President from 2019 to 2022. Philip Barbagallo has been Director of Retail Banking, New England and New York Metro at M&T Bank since April 2022, working in Bridgeport, Connecticut, at the Director level.
Rich McCarthy
LinkedInExperience: Senior Vice President · M&T Bank
Rich McCarthy is a Senior Vice President at M&T Bank who leads the Enterprise Operations organization, overseeing customer and business support functions designed to enhance service delivery across the enterprise, based in Buffalo, New York. The profile says that scope includes Contact Center Operations and Customer Asset Management, among other functions.
Timothy McMorrow
LinkedInExperience: Director Contact Center & Client Services · M&T Bank
Timothy McMorrow is a former M&T Bank service leader who was Director Contact Center & Client Services there from 2015 to 2019 and Nautilus Initiative Agile Team Manager from 2019 to 2020. Timothy McMorrow was Pennsylvania Market Manager (R) at M&T Bank from 2019 to 2021, and the profile lists Contact Center Management among the skills.
Choose the right perspective
Match the person's area, such as enterprise contact center operations, homeowner assistance, customer support for servicing products or complaints and advocacy, to the decision you face. Check each person's dates and current title, since the timing of a role shapes what the person can speak to.
Questions to take into the conversation
- 01What did you focus on first when you took on your customer service role at M&T Bank?
- 02How do you decide which customer issues a contact center should resolve on the first call and which go to specialist teams?
- 03What has your own work taught you about using customer complaints to change how service is delivered?
Reaching M&T Bank customer service leaders
How can I contact one of these M&T Bank customer service leaders?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 1 company: M&T Bank, based on profile data retrieved on October 27, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach M&T Bank customer service leaders?
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About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.