10 ServiceNow administrators
Hiring a ServiceNow administrator often means choosing between a pure admin and an admin-developer, and six of these ServiceNow administrators have held combined administrator and developer titles. Their own descriptions cover upgrades, the service catalog, workflows, ACLs and modules from ITSM and CMDB to HRSD and CSM, which helps a team deciding what to look for in an administrator hire.
Professionals to explore
Ashish Mane
LinkedInExperience: Former ServiceNow Administrator and Dev · IBM Malaysia
A Certified ServiceNow System Administrator, Ashish Mane was ServiceNow Administrator and Dev at IBM Malaysia (2018–2020) and has been ServiceNow Specialist at Cloudreach, an Eviden business since 2020. Ashish Mane lists installing, configuring and upgrading ServiceNow versions, writing business rules, client scripts and script includes, workflows and flows, setting up ACLs, and ITSM, CSM, CMDB and REST API integration work.
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Brian Doyle
LinkedInExperience: Senior ServiceNow Administrator · Blue Cross and Blue Shield of Kansas
Help desk work, then development, then administration: Brian Doyle has been Senior ServiceNow Administrator at Blue Cross and Blue Shield of Kansas since 2022 (also described as Sr. ServiceNow System Administrator), after ServiceNow Developer at URM Stores Inc (2022) and at State of Kansas (2019–2022), and MSP Help Desk Technician at Advisors Excel (2017–2019). That path suits questions on which earlier roles prepare someone for the job.
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Daniel Stanley
LinkedInExperience: Servicenow lead · Sytner Group
Daniel Stanley was ServiceNow Administrator at Sytner Group (2022–2024) and has been Servicenow lead there since 2024. In the administrator role, Daniel Stanley managed patches and upgrades of the ServiceNow instances, implemented new plugins and features, maintained the service catalogue, developed workflows and flows, integrated 3rd party apps and wrote documentation, and also created bespoke Studio Apps. Earlier titles were at ForGood.Tech™ and Raleigh Adhesive Coatings.
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David Vogel
LinkedInExperience: Former Senior ServiceNow Administrator Developer · QuidelOrtho
Platform governance in highly regulated industries is David Vogel's angle: in their own words, ServiceNow administration and development, maintaining platform integrity, and being a leader in platform governance, roadmaps and requirements gathering. David Vogel has been ServiceNow Senior Administrator at Ovation Healthcare since 2026, after Senior ServiceNow Administrator Developer at QuidelOrtho (2016–2026) and IT Analyst at Avaya (2009–2016). A fit for governance questions.
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Eleazer Owusu-Poku
LinkedInExperience: ServiceNow Admin Developer · Elan Partners
ITSM, ITOM, CMDB, Service Catalog, HRSD, HAM and SAM are the ServiceNow modules Eleazer Owusu-Poku has administered and enhanced in enterprise environments as ServiceNow Admin Developer at Elan Partners since 2023. Earlier titles were ServiceNow Support Admin at AT&T (2019–2021) and Technical Support Specialist at McKesson (2021–2023), and Eleazer Owusu-Poku also describes information security analyst work. A fit for wide module coverage.
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Greg Fryman
LinkedInExperience: ServiceNow Administrator Developer · OhioHealth
At OhioHealth, Greg Fryman has been ServiceNow Administrator Developer since 2020, after PeopleSoft Administrator Sr Technical Lead there (1999–2020). Greg Fryman describes experience as a system administrator and developer in ServiceNow and PeopleSoft HRMS/Payroll and enjoys working with customers to gather and define requirements. Useful for how an admin moves from another enterprise platform onto ServiceNow.
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Hari Dev
LinkedInExperience: Sr. ServiceNow Administrator Developer · Equinix
Hari Dev has been Sr. ServiceNow Administrator Developer at Equinix since 2021, after the same title at American Electric Power (2021) and ServiceNow Administrator at Z3 Technologies, Inc (2017–2020). Hari Dev describes solving complex issues, bugs and upgrade issues raised by customers and, as a consultant, creating a best practice guide for new developers and running demo sessions. Earlier, Hari Dev was a Java Developer at Truth Enterprises (2012–2016).
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Michael Cory
LinkedInExperience: Senior ServiceNow Admin · Bellin Health
Tying ServiceNow configuration to IT process design fits Michael Cory, given the IT Process Coordinator title at HSHS Eastern Wisconsin Division & Prevea Health (2008–2013). Michael Cory has been Senior ServiceNow Admin at Bellin Health since 2019 and System Analyst III (ServiceNow Admin) at HSHS Eastern Wisconsin Division & Prevea Health since 2013, and earlier was System Analyst at Kimberly-Clark (1999–2006).
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Praveenkumar Reddy Veerapapireddygari
LinkedInExperience: Former ServiceNow Administrator · Capgemini
Praveenkumar Reddy Veerapapireddygari was ServiceNow Administrator at Capgemini (2020–2022) and ServiceNow Developer at Alpha World Staffing LLC (2023–2025), and is CSA Certified. Praveenkumar Reddy Veerapapireddygari describes configuring and maintaining ITSM modules such as Incident, Problem, Change, Request and Knowledge Management and developing service catalog items with multi-level approval workflows, useful for catalog and approval design.
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Varshini Gonnuru
LinkedInExperience: Former ServiceNow Administrator · Star Health
Healthcare, telecom and retail are the settings for the end-to-end ServiceNow work Varshini Gonnuru describes, spanning ITSM, ITOM, ITBM, HRSD, CSM, GRC/IRM and SecOps. The title since 2023 is Sr. ServiceNow Developer Administrator at UnitedHealthcare, after ServiceNow Developer Administrator at Comcast (2021–2023) and ServiceNow Developer at Meijer (2018–2021); Varshini Gonnuru was ServiceNow Administrator at Star Health (2015–2017).
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Choose the right perspective
For a pure admin hire who owns upgrades, patches and the catalog, Daniel Stanley describes that work at Sytner Group, and Brian Doyle and Michael Cory hold senior administrator titles. If you need someone who also develops on the platform, look at Ashish Mane, Hari Dev or Varshini Gonnuru; for governance and roadmaps, David Vogel; and for a move from another platform, Greg Fryman, with a long PeopleSoft administrator background.
Questions to take into the conversation
- 01How do you plan and test a ServiceNow family upgrade, and which customizations do you check first for breakage?
- 02What rules do you set for new catalog items, flows and ACL changes when many teams ask for changes at once?
- 03When do you push back on a request and use out-of-the-box configuration instead of a business rule, client script or scoped app?
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot; roles marked former had ended by then. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.