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10 customer onboarding and implementation experts
These ten professionals have led or managed customer onboarding and implementation, with titles such as director of implementation and client onboarding manager. A reader can learn how onboarding and implementation teams are built and run.
Professionals to explore
01—10Adrienne Miller
LinkedInExperience: Director of Onboarding and Implementation · Numa
Director of Onboarding and Implementation at Numa since 2025, where the profile says this person owns the end-to-end customer onboarding experience from post-sale handoff through launch and adoption, with a focus on scalable processes and reducing time-to-value. Former Manager of Onboarding and Implementation (2023–2025) and Implementation Team Lead (2022–2023) at Numa.
Cathy Hinek
LinkedInExperience: Sr. Director, Customer Onboarding and Implementation · 3E
Sr. Director, Customer Onboarding and Implementation at 3E since 2025, where the profile says this person sets the vision, strategy and performance goals for global onboarding and implementation and builds a team of onboarding managers, solution consultants and partner leads. Former Director, Onboarding at Rithum (2022–2024) and Director Of Implementation and Professional Services at ChannelAdvisor (2021–2022).
Hunter Kislauskis
LinkedInExperience: Head of Customer Success Onboarding SAP LeanIX & SAP Signavio, Americas · SAP
Head of Customer Success Onboarding SAP LeanIX & SAP Signavio, Americas at SAP since 2026, where the profile says this person leads a team helping customers in the Americas get value from SAP LeanIX and SAP Signavio from the start. Former Senior Customer Success Onboarding Manager (2024–2026) and Customer Success Onboarding Manager (2023–2024) at SAP LeanIX.
Jon Mayhall
LinkedInExperience: Director of Implementation · myKaarma
Director of Implementation at myKaarma since 2024, where the profile says this person leads a 36-person organization of field consultants, team lead field consultants, remote training specialists, a project manager and contractors. Former Training Implementation Manager at myKaarma (2020–2023).
Luke Nassar
LinkedInExperience: Director, Onboarding · Qualia
Director, Onboarding at Qualia since 2026, where the profile says this person leads customer implementation at Qualia, a real estate technology company, and has been building programs for its AI and fintech products. Other Qualia roles listed are Senior Manager, Onboarding (since 2025), Manager, Onboarding (2022–2025) and Enterprise Implementation Manager (2020–2021).
Panashe Dube
LinkedInExperience: Senior Customer Onboarding Manager LeanIX, an SAP Company · SAP
Senior Customer Onboarding Manager LeanIX, an SAP Company at SAP since 2024, where the profile says this person leads onboarding for enterprise and mid market clients across APAC, managing up to 30 concurrent IT transformation projects, and has been Acting Team Lead since April 2026.
Sarah Corbin
LinkedInExperience: Director of Implementation · Ontic
Director of Implementation at Ontic since 2026, where the profile says this person launched and scaled Ontic's implementation management function, working with product, sales and client success. Other Ontic roles listed are Senior Team Lead, Implementation (2025–2026), Team Lead, Implementation (2024–2025) and Implementation Manager (2023–2024).
Sean Hand
LinkedInExperience: Client Onboarding Manager · Iris OnWatch
Client Onboarding Manager at Iris OnWatch since 2023, where the profile says this person leads all elements of the client onboarding and project management process, including building out the onboarding process for all clients. Former Sr. Manager of Implementation (2016–2023) and Manager of Implementation (2014–2017) at DrFirst, Inc.
Shannon Free
LinkedInExperience: Director of Client Implementation & Onboarding · Autosoft DMS
Director of Client Implementation & Onboarding at Autosoft DMS since 2025, where the profile says this person led a team of 17 direct reports, including 8 field personnel delivering 10-15 implementations per month, and directed the Client Implementation, Onboarding and Training teams responsible for new software implementations.
Suzanne Kavanagh
LinkedInExperience: Director, Customer Onboarding Strategy · Optimizely
Former Director, Customer Onboarding Strategy (2025–2026), Senior Manager, Global Customer Onboarding (2024–2025) and Manager, Customer Onboarding NA APJ (2022–2024) at Optimizely, where the profile describes managing a team of onboarding specialists. Director, AI Customer Strategy at Optimizely since 2026.
Choose the right perspective
Match the person's setting to yours, since onboarding many small customers through a repeatable program differs from running long implementation projects for large enterprise clients. Also decide whether you need help designing the process or building and managing the team, and pick someone whose roles centered on that.
Questions to take into the conversation
- 01How do you structure the handoff from sales to onboarding so that nothing promised in the deal gets lost?
- 02Which measures do you use to tell whether an onboarding or implementation went well, and when do you check them?
- 03How do you decide when to standardize onboarding steps and when to tailor them for a particular customer?
Reaching customer onboarding and implementation experts
How can I contact one of these customer onboarding and implementation experts?
Pick one of the 10 people on this page and choose "Book a paid call", or describe your project to find others. You offer a fee for a 15-minute call or a written answer, Instant Expert finds the person's work email and sends the invitation, and they decide whether to accept. The list covers 9 companies, including Numa, 3E and SAP, based on profile data retrieved on October 3, 2026. Being listed here doesn't mean someone has agreed to take calls.
How much does it cost to reach customer onboarding and implementation experts?
You choose the offer, starting at $5 per person. It includes Instant Expert's 20% fee, so an offer that pays the person $100 costs you $125. You're charged only when the person books the call or sends the answer.
What if they don't reply?
You pay nothing. Instant Expert sends follow-up reminders, and if the person hasn't booked or answered within 7 days, the request expires and any hold on your card is released. You can invite several of the 10 people on this list at once and cap your total spend, so you pay only for the ones who accept.
About this directory
This is a professional research starting point based on business profile data retrieved on . Titles and companies reflect that source snapshot and may describe past or present roles. Check the linked profiles for current details. Inclusion does not imply Instant Expert membership or availability.
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